The Place at Briarcrest Apartamentos

We have had issues with the AC going on 2 months now. We’ve requested a fix at least 10-15 times and the guy comes out and replaces the filter or switches the breaker.. we have always paid rent and we can’t get AC, the thing runs all day can’t hold the temp below 78 degrees when set at 68-70. At this point we are paying $500 plus on electric for a 2 bedroom apartment… when AC was working we would be paying $140. This place can’t fix anything. Avoid at all costs.

They don’t complete your maintenance request. They take a lot of time to work on any request. And the management is very rude and they don’t care about the residents. The apartment is very very old.

The management is bad and all they care about is money..The apartments are old and poorly insulated.. seasonal infestation of ants and there are bedbugs… they make you sigh a bedbug addendum upon move in so when you move in they charge you 200 dollars for extermination that they should’ve done.

I just moved in there apartments February 9 2019.My second day I saw a dead roach. It looked like they had someone repaint over the dead roaches and dropping in the cabinets. There’s paint over the floor in the kitchen and the bathrooms. Than there’s a drying in the unit that doesn’t even dry clothes. So far I’m looking for another apartment, I’m very disappointed with this place.

Briarcrest Apartments, was truly an awful experience. When we first moved in the office staff was very nice and helpful. Once Bell Partners took over the property, the customer service aspect went out the window. On one hand I understand that taking over a new property is going to have some set backs, but the transition should still not be so hindering on a resident. The manager at the time was so incompetent(Amber). She never had any clue on what was going on in her office. Her staff of course... fell short in almost every aspect due to that. To get anyone to even answer a phone call would be days and when you would come in, the environment was always hostile. Work orders took weeks to resolve and the maintenance men would go in your apartments and act so unprofessional. We had many problems with this property, but the main one is that when we decided to break our lease due to it being such a nightmare..( which we paid in full to get out off) the move out was even worse. It took 3 months for them to give us our bill, mind you we emailed, called , and went in person. When we finally received it, they charged us for basically "their renovations" ,the apartment was in good shape. I was smart enough to take pictures before I turned in the keys.
I don't ever write reviews because I feel like sometimes they wont be helpful, since people write them in a very biased way when they are mad. Also in a very thoughtless way. Yet I'm writing this 4 months later, because if I can help someone get some insight before they move, I at least did my part.

I will say, that the experience here has made me work that much harder on making sure my residents get the best service they can get. Since I work in property management as well. Lee mas