Lakeside at Coppell Apartments

A resident since 2019 everything was good until IRT acquired the property. Maintenance staff are excellent! Always punctual and polite. However management won’t let them fix issues properly. For the last several years, the roof has been leaking causing stains in the ceilings along with an abundance of black mold. Instead of fixing the roof and replacing moldy sheet rock, they just spray it with bleach and call it good. We also have a serious Rat problem in our garage. Management was notified. We... were told they would send exterminators to deal with the issue. They instead sent maintenance to spray foam on the corners of the garage door. Never saw an exterminator or heard anything else from management. Considering the cost of rent you would think living without black mold and rats would be a reasonable expectation. Stay away from IRT properties. Lee mas

This “community” or lack there of is complete TRASH. I have lived there for the past 5 years and have dealt with my sons floor breaking to the point I could see my car in the garage, the maintenance flooding my home and damaging everything in my garage, nearly losing my life due to my ex-husband in the apt and them charging me to move even WITH a protective order in place as well as charging ME for nearly 1k damages done by him(he was on the lease too). My ac going out nearly the whole month of... July,my son and I could not live there for half the month due to the heat. Getting a phone call back did not happen through that whole experience, and I still have yet to see the bill paid for the electric bills that month. Roaches and ants infested, you pay for pest control but do not receive actual pest control, I had to call my own pest control to get the situation fixed. You move in to trash and broken things, then they charge YOU for things that you did not do.

The property management is absolutely disfunctional, disorganized, unprofessional, condescending, and they treat their tenants like absolute trash. The apartments themselves are completely disgusting and poorly put together, it is not worth the price, the headache, and the frustration. Everything is falling apart. There is a lack of amenities and if you want a place with a pool don’t move here. They have one, it is just closed ALL OF THE TIME.

This has been the worst experience in all my years of dealing with property management, and if it wasn’t for circumstances and my son’s school- I would have left a long time ago. Not to even begin to mention what all happened while trying to move out and the absurd unjust charges I was charged with that.

If you are looking for a home, stay far away from here. I can assure you, you will be treated like you do not matter, you will be robbed by the property management left and right, you will never get a phone call back, and you will live in absolute trash. Lee mas

First and foremost, the ongoing rent increases have become exorbitant and unreasonable. It is evident that the landlord prioritizes maximizing profits over the well-being and satisfaction of the tenants. This blatant disregard for the financial burden imposed on residents is deeply disheartening.
However, the rent increase issue pales in comparison to the appalling neglect displayed towards essential amenities on the premises. One glaring example is the broken tennis court lights, which have... remained non-functional for an astonishing two years. Numerous complaints from residents have been lodged, yet the landlord has conveniently chosen to ignore the problem, refusing to allocate the necessary funds for repairs. Lee mas

You will need to call management at least 15 times before they return your call. Rent price is so high now, it encouraged us to buy a house instead. They will charge you random fees and won’t explain why when you ask for an explanation. The gym is messy and dirty and barely big enough for 2 people. We lived without floors and without a wall between our neighbors garage and our living room for 6-7 months before they repaired it and then charged us $77 when the walls were damaged by the floor guys... . Lee mas

This is the fourth week with my garage issue. I have called and it's hard to get someone on the phone. I have sent emails with no response. I have input maintenance tickets for the leak in my garage and they've been closed without fixing. Now my garage looks worse, mold is growing and I still don't have a response. This is definitely far from "luxe living"