Saratoga Cove Apartments

Maintenance sucks here! they do not care. This is the 2nd time this has happened here, i had a bathroom leak first time was 3 days before they came and fixed it my bathroom sink was leak and floor was covered in water as well as under sink. The Most recent time, took 6 DAYS for the same problem!!! . absolutely ridiculous. waiting days and days. Can’t wait to get out.

Whatever negative review you’ve seen, believe it. I’ve been here for a month and a half, and I already regret choosing these apartments. Maintenance requests are not taken seriously, they do not share accurate information when showing the apartment. Make sure you check the spacing as they will just tell you whatever they need to to get you in. I’ve been complaining about the laundry closet being small and not for a full washer/dryer which is what I asked for specifically. They had to carve into... part of it for my dryer to fit, then the doors block the dryer from opening. What is there solution you ask? Well just remove the doors because apparently there is not any other type of doors available in the world that could replace the doors there now. I’ve been waiting since I moved in for them to follow up with me but just now got a response.

If you have any other choice, go with that one. Save yourself a headache. Lee mas

My boyfriend and I never had a problem with Saratoga Cove, and enjoyed our time there. We were always on time paying our rent, and had little communication with the front desk which is a good thing. We move out a month ago and just got the break down of all the fees that prevented us from having our deposit back. It included leftover fees that they didn't warn us about and more rent that they didn't warn us about either. They gave us our "final" prorated rent that didn't include cable or trash... fee... and told us that was it so that came out of our deposit plus water and $120 worth of cleaning fees. Even though we spot cleaned everything and carpet was not dirty or damaged at all! We had no pets whatsoever. Since they don't want to refund us or work with us I want to warn all future guests to not waste their energy in cleaning or rely on getting their deposit back since they will charge cleaning fees regardless. This could've easily been a five star review since we are not a problematic tenants and don't expect things to go smoothly all the time. If you want a nicer apartment just go out and spend the extra money because you'll end up paying it in fees anyways.
Hope this helps! Lee mas

My experience with Saratoga cove, even after new management has been the worst apartment living experience I’ve ever had. The office staff is very unprofessional and seemingly inexperienced after several mistakes within the time we were living here. Do not live here if you want reliable people in charge of your apartment home.

First time leaving a review on apartments. Never had we had a bad experience like this one. Maintenance is ok they half fix everything, office staff for the most part is friendly. We lived in a town home, worse apartment ever! Very hot! The ac unit is so small it couldn't keep the whole apartment cool. Either it was upstairs or downstairs depending on if we closed off a vent or not. Ac gave out a few times but they went to fix it almost immediately. On my last month it was prorated rent and I... checked with the office staff and they gave me a total which i paid a few cents more. Well on the 6th day of the month the manager Carolina goes to my apartment and literally unlocks my door after I didn't answer when she knocked. I was putting my newborn to sleep when she knocked. Well she UNLOCKED and OPENED my door just to tell me I was "past due" for the amount remaining of the month. Again I told her it's prorated what I paid plus why are you coming to tell me when you all already cashed my check! Well she left. Well 2 days later I get home to a notice saying if we don't call them they will file for an eviction. I was so upset I called them the next morning and asked. Eric's reply was well it's all done by our system and it's saying you're past due but you'll be fine. I also mentioned that Carolina OPENED my apartment door just to tell me I was past due. Eric said yes that's what they do. SO WATCH OUT DONT RENT HERE if you don't want them opening your door without your permission!!! Well we move out and I get my final statement. While I did get some of my deposit back, they're claiming that I didn't pay my water for the month of April-May and May-June. I called and Eric said well on your last bill you didn't pay $40 more of water. We paid water I did the math with Eric before writing the check. Not only did they threaten to evict us while it's THEIR mistake but now they're saying we didn't pay our water bill. Just watch out with these money hungry corporation. They also charged me an EXTRA FULL day for returning my keys in person the next morning. I'm so glad we're out of there! I seriously couldn't wait to leave. I was with them for 2 years! They're just anxious to make an extra buck. They upped our rent which is what happens but seriously it's not worth it. Yes they have promotions going on right now to try to get more tenants but seriously it isn't worth it. They're very old and very expensive. Lee mas