Solana Vista Apartamentos

These people have made my past 2 years hell. Not only were the health codes not up to par they didn’t care that their tenants were suffering. They also put fake charges on my final statement because they are incompetent, untrustworthy, malicious, and money hungry. I have already gone through the BBB and FTC and they have more coming to them. They will lie to you anyway they can to take your money and get you into a contract. Once you’re in the apartment you’ll notice German roaches, mold, leaks... from the floor and ceiling, doors not sealed properly, you will rarely have hot water, and the maintenance will treat you like you’re a nuisance. Lee mas

I moved into the Solana Vista apartments (#1605) in January 2022. It seemed as though every day there was a new challenge living there. A few highlights of my time there:

Hot water was out 1/22/22
Hives all over my body, from the stress, or the mold 1/22/22-2/28/22
Closter rods were damaged 1/22/22
Water leak from upstairs bathroom into the downstairs pantry 1/28/22
Light in the kitchen never worked 1/22/22
Water stains all over the ceiling 1/22/22
Heater out 2/4/22
Electric outlets not working... 1/22/22
Mold in downstairs pantry, due to water leak 2/13/22, repaired, but found again 10/3/22
Mold in downstairs bathroom due to the toilet leaking 10/3/22
ROACHES constantly, pest control only came into apartment TWICE in a year
Multiple stray cats
Fence by the parking lot has been broken

Despite multiple attempts to contact about these issues, there were no results. If they “repaired” something, it would just break again, or be even worse than before. The staff were the least professional people I have ever had the displeasure of doing business with. In my time there, I went through almost 10 different office staff, managers, etc. All dismissed my concerns out of hand, or ignored me entirely. I have tried contacting their corporate office, with no response. Multiple neighbors had similar complaints of mold, roaches, things left in disrepair, heater/AC out, water leaks, etc. I’m sure they will see this, respond with their measly apologies and attempts to fix, but the damage was done, and was not repaired. If you’re thinking, oh but it will save me money, in the long run, living here is not worth the emotional hassle and stress I experienced. There are much nicer apartments in town for similar prices, where the maintenance will actually fix things and the staff won’t just sweep everything under their moldy, roach filled rug. Lee mas

I was happy to find a decent place for the cost. As soon as I moved in it has been one thing after another. The assistant property manager is rude and dismissive and there have been major issues that needed serious attention. I do understand this is an older complex and I know things break all the time however, they do not fix properly or in a timely manner.Its a temporary fix, like putting a Band-Aid over a gash. The floor is rotten and it looks like it has been damaged for a couple of years. I... cannot even begin to imagine the mildew in the air, I am sure I will begin to get sick because of it.Everything about this place is horrible. There are roaches everywhere and the ACs are always breaking. The ceiling also looks and feels soft as if it is collecting water. I am just waiting for the day that I will have a massive leak. Please do not consider moving into this place. Lee mas

The management staff is unfriendly, not easy to work with, and maintenance work orders are not processed timely (>2 weeks).

Excellent management and staff; maintenance responds quickly to work orders.
Older complex but owners are making improvements to modernize the complex.
All dogs, no matter the breed, are permitted....which is great because so many complexes have breed restrictions.