Ivy Urban Living Apartamentos

This apartment complex seemed like a great fit for me, as it was my first place for myself and it was very close to my job. The price was low and for a recent college graduate, I liked that the most. Now looking back, this was one of the worst decisions I could have made. I moved in only two months ago, and since then, my friend's car (a visitor, who was parked where the staff had INSTRUCTED visitors to park) was STOLEN. The staff did absolutely nothing about it and even told me that they don't... have a single camera in the entire property, including their leasing office, which I find to be very naive and inconsiderate of their tenants' safety. After this happened, I never felt safe in my own apartment nor even walking around the complex itself. Just this week, I heard about 4-5 GUNSHOTS happen right outside my balcony and was so afraid that I packed up my things and left. All in all, the neighborhood that this complex is in is very unsafe and the staff is some of the worst people I've had to deal with in a long time. Please reconsider living here, as I wish I took more time to do my research and look at other places.

Sincerely,
A tenant who's about to break their lease early! Lee mas

STAY AWAY! You could be a model tenant for over 1.5 years - if your circumstances change and need to terminate your lease early, they’ll try to charge you a ridiculous amount of money in fees where is cheaper to pay for an empty apartment. It’s a shame with everything going on with Covid-19 that these businesses just want to squeeze every penny out of you and don’t even try to help. Find somewhere else to live.

I moved here from out of state, and the staff was SO helpful. My move was delayed due to COVID and they were so accommodating. Juan, Selena, and Lauren are so great, any request/concern I have is answered immediately! I can’t speak more highly about this place!!!

I moved to this apartment complex in 2017 when it was under the old property management. The experience was a negative one due to poor management and the overall lack of customer service. However, the new property owner that took over the next year under the name "Ivy Urban Living" has done so well at improving the living experience here. Lauren, Juan, and Selena have helped me time and time again with everything from Payment Portal troubleshooting to apartment unit transfers over the years.... They're eager to help you find solutions to any issue or problem you might be experiencing.

I just signed my third consecutive lease here at Ivy, and I'm happy to continue calling it home. Ever since I moved to Dallas in late 2017, I've struggled to find any other property that appears to be a better value than this one. It is not the most luxurious place in town obviously, but it provides lots of neat amenities for the price you pay (Gas grills at both pools, small and simple Gym, Dwelo smart-apartment application, Recycling pick-up, Business-speed wifi that is perfect for WFH). Any maintenance request I've submitted over the few years has always been taken care of quickly and correctly.

Pros:
- Rent price, amenities, overall value
- Proximity to everything that Central and East Dallas has to offer
- Dart Train stop under City Place tower
- Respectful residents
- Great leasing office employees

Cons:
- parking often fills up quickly
- parking lot gates are sometimes broken, leaving them open for long periods of time Lee mas

I have nothing but good things to say about this complex, especially the management. Lauren, Selena and Juan were always attentive and did their best to help me out in more than a few situations. They were always easy to reach by phone or email and work orders were always address and resolved in a timely manner. Unfortunately I had to move for work to Houston but even during that process they were extremely helpful and made things easy on me.

The refurbished grill and pool areas are really nice... and you'll often find many in the community out there enjoying themselves on any given day. The community is a good mix of people from all walks of life too. Young professionals, families with children, etc. I've only ever had good encounters with my neighbors while I was there.

If I had to name any drawbacks it would be the parking situation, having a limited number of free resident spots within a small gated area while often alot of paid covered parking goes unutilized. Guests had to park in the limited areas along the street which sometimes got crowded but it really never ended up being too much of a problem. That may just be part of living this close to downtown.

Anyway it may not be resort living but Ivy Urban was a great place to live and great value for the location and amenities offered. I would definitely recommend someone looking to rent if you're looking to live and work reasonably within the city. Lee mas