LaVita on Lovers Lane Apartamentos

Do not come live here at this property, they are unwilling to work with you when it comes to paying rent, they set up barriers and make you jump through hoops. We attempted to make the payment online, when you try to make it online, it says "you don't have permission to make online payments." I had made a partial payment last month on top of my rent, when I tried to make the payment using their PayNearMe, they declined the payment twice. I talked with the office person, she states the paper said... you need to make the full payment or it declines, I looked over the PayNearMe paper, it doesn't say that anywhere on that paper. I made a partial payment with last month rent, it should take into account when you make the payment. The paynearme charges you $3.99 to make the payment, those are barriers placed by the property, if you can't jump through those loops, they automatically take you to court even though you are attempting to make the payment. On another note, they will do random inspections to see if anyone is smoking in the property because neighbors complain about smoke. They're not taking into account if someone is cooking you accidently burn something, that creates smoke and sets the fire alarms off, the neighbors will complain about it as someone is smoking in the property. I get it, that it's a non-smoking property, but consider those outcomes. Maybe, stop creating barriers for people and actually work with them. You will also see random big cockroaches roaming the property when you walk to your car. Lee mas

What hasn't happened here?? I've been battling roaches for over a year. My apartment has flooded 3 times. Neighbors let their dogs poop in the yard and never pick up after them. Water from the taps smells musty/dirty/like sewage.

They might "fix" things, but I shouldn't have to call EVERY MONTH with issues.

I moved from Denver to Dallas and had to find an apartment over the phone. La Vita did everything they could to help me in getting approved and doing everything I needed to be done from Denver before I arrived here.

My rent is much less than can be found in Denver these days and I love the apartment I am living in. I get into the pool for 10-15 minutes on most days just to cool down and be in water.

The management here is really great and always willing to talk too you and answer any... questions that you have. Lee mas

I will echo the comments of others regarding the atrocious customer service of this property; it seems like the management has used Covid to completely disregard speaking to tenants. I have left multiple messages on multiple days and never received a call back. Others mentioned a manager named Jared---never saw or heard from him. The web portal to make payments has a notice dated March 17, 2020 asking you to “please have patience while their service may not be up to standards”…sixteen months... since that message was posted...do they ever plan to resume “normal” procedures??

My daughter was a senior at SMU and wanted a place close to her art studio and selected the apartment while in California without visiting. When she and I went to move her in I was appalled at the appearance of the outside of the buildings. Sidewalks are cracked and uneven, buildings and railings need to be stripped and repainted, the fountain and pool---non-existent. Honestly, had she not already paid the deposit and signed the lease, I would have not let her move in. The first thing I did after moving her in was to buy a 3 pack of pepper spray and security bar for the door.

The inside of the apartment was fine, nothing out of the ordinary for the price she paid. In my assessment, normal wear and tear of a rental unit.

My daughter was there during the fire and the Dallas freeze and had to leave her unit for multiple days because there was no water and no heat. I understand that things happen and are out of the control of management, but perhaps offering a reduction in rent that month would have been a gesture worth offering. Tenants were displaced and inconvenienced far too often because of what seems to be the lack of routine maintenance and upkeep.

When my daughter’s lease was up she was instructed to clean up, take pictures of the unit, and leave the keys on the kitchen counter--no one checked the unit before we left. This was after Texas opened back up after Covid and people were no longer required to wear masks. One month later we still do not know how much the prorated utilities are or the status of her deposit. As I mentioned, I have made multiple attempts to contact them via phone and email with no replies. Additionally, I have contacted Cirrus Asset Management in California since they are the management company and again...no reply.
Lee mas

Love this place, very clean and calm. Management is extremely helpful and friendly, I highly recommend.