Lyra on McKinney Apartamentos

Highly unprofessional. Moved out a year ago but the time spent her was unbearable. Car was towed twice even with the parking permit. Once I bought my personal parking spot, a random car would be parked in it and it was up to me to report it and it never got towed or taken care of. My apartment had a mold problem that they kept overseeing, I was sick for months on end multiple times a year, I’m assuming because of it because I haven’t been that sick once since I moved out. My boyfriend’s car got... broken into, twice. We spent 2022 summer with a broken AC for weeks on end, our duct tape with the make shift AC was literally melting off the window it was so hot. Front desk people are very unprofessional and defensive, instantly opposing you for the simplest stuff. Not worth the price. Not to mention half the apartment units are facing north so half the complex literally never sees the sun peeking through the windows at any time of day or year. Lee mas

Flying in to move my daughter in and the unit has a water leak and won’t be ready. So today is Tuesday but it won’t be ready by next Monday - really? Of course the ironclad lease is always in favor of the landlord. So I have to get hotels and be at the mercy of when it is ready and will they abate the nights she cannot live there? Should have read the reviews. Will post follow up review.

Unprofessional, unsafe, and unsanitary. My concerns started day 1 when my apartment wasn't ready for move in on the agreed upon lease start date. During my time here, the staff entered my home on more than one occasion without my permission. When I reported it, my front door oddly was broken and the locks were disabled. The common areas are in disrepair, you can't walk by the dog yards without being attacked by bugs the often the trash rooms were overflowing for days on end with rotting trash,... door handles in the stairwells fall off leaving you stranded, carpets in the hallways are stained and torn. They require you to have a permit to park, even with a permit my car was towed 3 times - I was only refunded once. Let us not forget the day someone was kidnapped from the property and management did nothing to address it. Lastly, each time I would voice a concern or complaint, suddenly I received a new bill on my account. They would charge me several hundred dollars and claim it was an "accounting error" anytime I voiced a concern.
You are not safe in this building. They do not care for their tenants, their safety, or their health. Lee mas

The noise is unbelievable: road noise from the highway, sirens all night; walls are thin so I can hear neighbors sneezing, pulling open drawers.

Security is a joke. The security door downstairs is always slightly ajar (maintenance issue, I think). I was followed into the supposedly secure garage by an unknown vehicle. I was expecting to get carjacked. It turned out to be a guest of one of the courtesy officers. No one takes tenant security seriously. You are on your own.

The tenants are... forced to pay for Fetch, which adds time and expense to package delivery. I have had two packages stolen/mishandled and tenants have no recourse if Fetch doesn't accept responsibility. There is no customer service number to call, you can't stop paying for it and management will not intervene on your behalf.

The ever-changing management can't handle the basics - answering telephones, returning voicemails. I have water damage that has remained unrepaired for weeks. The apartment was given to me with rusted bathroom fixtures and a visibly damaged oven burner (making it unusable). All of which I've complained about, none of which has been fixed.

Tonight I found evidence of rodent infestation and I have no confidence that management will successfully resolve this issue. Why? Because the common areas are filthy. The janitorial staff leaves bags of trash lying around the property all day. The hallway carpets are disgusting, stained, and generally foul. I put in an online request for staff to remove a q-tip that the valets had let fall out of someone's trash. It had been in the hallway for a week, moving from side to side as people walked by. Staff finally removed it, but left all the other trash lying around it. The elevators smell of chemicals and wet dog.

Someone keeps vandalizing the main elevator and management has taken no measures to either apprehend this person, address their grievance or fix the damage that is visible to tenants and visitors alike. Even the amenities suck. For instance, there is one barbell in the sad little gym. But the plates are the wrong size. Which renders both the plates and the barbell useless. It's a farce. Ownership doesn't care in the slightest.

Bottom line...if you can afford to live in this place, then you can afford to live someplace nice. Do not subject yourself to this type of treatment. Lee mas

This was a great place to live until a recent management change. Unfriendly doesn't come close to explaining the community manager or leasing agent. The previous managers were friendly and took care of things. The property is now filthy, the maintenance team is slow, and the onsite management team is the worst I've ever seen. Much better options out there.