Lyra on McKinney Apartamentos

Flying in to move my daughter in and the unit has a water leak and won’t be ready. So today is Tuesday but it won’t be ready by next Monday - really? Of course the ironclad lease is always in favor of the landlord. So I have to get hotels and be at the mercy of when it is ready and will they abate the nights she cannot live there? Should have read the reviews. Will post follow up review.

Unprofessional, unsafe, and unsanitary. My concerns started day 1 when my apartment wasn't ready for move in on the agreed upon lease start date. During my time here, the staff entered my home on more than one occasion without my permission. When I reported it, my front door oddly was broken and the locks were disabled. The common areas are in disrepair, you can't walk by the dog yards without being attacked by bugs the often the trash rooms were overflowing for days on end with rotting trash,... door handles in the stairwells fall off leaving you stranded, carpets in the hallways are stained and torn. They require you to have a permit to park, even with a permit my car was towed 3 times - I was only refunded once. Let us not forget the day someone was kidnapped from the property and management did nothing to address it. Lastly, each time I would voice a concern or complaint, suddenly I received a new bill on my account. They would charge me several hundred dollars and claim it was an "accounting error" anytime I voiced a concern.
You are not safe in this building. They do not care for their tenants, their safety, or their health. Lee mas

The noise is unbelievable: road noise from the highway, sirens all night; walls are thin so I can hear neighbors sneezing, pulling open drawers.

Security is a joke. The security door downstairs is always slightly ajar (maintenance issue, I think). I was followed into the supposedly secure garage by an unknown vehicle. I was expecting to get carjacked. It turned out to be a guest of one of the courtesy officers. No one takes tenant security seriously. You are on your own.

The tenants are... forced to pay for Fetch, which adds time and expense to package delivery. I have had two packages stolen/mishandled and tenants have no recourse if Fetch doesn't accept responsibility. There is no customer service number to call, you can't stop paying for it and management will not intervene on your behalf.

The ever-changing management can't handle the basics - answering telephones, returning voicemails. I have water damage that has remained unrepaired for weeks. The apartment was given to me with rusted bathroom fixtures and a visibly damaged oven burner (making it unusable). All of which I've complained about, none of which has been fixed.

Tonight I found evidence of rodent infestation and I have no confidence that management will successfully resolve this issue. Why? Because the common areas are filthy. The janitorial staff leaves bags of trash lying around the property all day. The hallway carpets are disgusting, stained, and generally foul. I put in an online request for staff to remove a q-tip that the valets had let fall out of someone's trash. It had been in the hallway for a week, moving from side to side as people walked by. Staff finally removed it, but left all the other trash lying around it. The elevators smell of chemicals and wet dog.

Someone keeps vandalizing the main elevator and management has taken no measures to either apprehend this person, address their grievance or fix the damage that is visible to tenants and visitors alike. Even the amenities suck. For instance, there is one barbell in the sad little gym. But the plates are the wrong size. Which renders both the plates and the barbell useless. It's a farce. Ownership doesn't care in the slightest.

Bottom line...if you can afford to live in this place, then you can afford to live someplace nice. Do not subject yourself to this type of treatment. Lee mas

This was a great place to live until a recent management change. Unfriendly doesn't come close to explaining the community manager or leasing agent. The previous managers were friendly and took care of things. The property is now filthy, the maintenance team is slow, and the onsite management team is the worst I've ever seen. Much better options out there.

I have lived here under two different property management companies (as well as through the transition). This new team (run by Avenue 5 Properties) has made this the worst living experience i have ever had.

I have put in multiple maintenance requests (INCLUDING ONE FOR A FIRE HAZARD) and have not heard anything for WEEKS!! When I finally got a hold of someone today, she actually told me "well as long as the dryer isn't on, its not a fire hazard". So basically, although you pay for an in... apartment washer and dryer, you can't actually use it....because then its YOUR FAULT if something bad happens.

This place is absolutely not worth the money you pay and the on-site property team can not get ANYTHING done in a reasonable amount of time. They give you empty promises and never actually follow-up on it. I have lived in places that are not as "nice" and they at least have the decency to return my callas. Not to mention when security features are broken the team DOES NOT communicate them to the residents - for example there are supposed to be Fob locks on all doors that go to the outside to prevent non-residents from entering especially after hours. I came down one morning to find a homeless man sleeping in the mail room. When I informed the property team of the safety issues and how if a door was broken IT SHOULD HAVE BEEN COMMUNICATED TO THE PEOPLE WHO PAY FOR THE SAFETY FEATURE, they basically told me I was crazy for being upset that it was broken and should have called the police.

Another feature this complex would love to sell you on is the fact that there is a courtesy officer living in the building. Well, he moved out about a year ago. Not only did they not tell anyone we no longer have a courtesy officer but they allowed all calls for the courtesy officer to just sit in voicemail and no one actually responds to them. So yet another prime example of how this place could care less about you.

This is all outside of the multiple apartment, car, and storage unit break ins as well as the stolen packages that have occurred throughout the a "locked down & secure" building.

I have lived here for over 3 years and I will never live in another Avenue 5 property ever again!! I have never felt so ignored and disrespected as a paying customer in my entire life. Spend your money elsewhere - here, it is clearly going to waste! Lee mas