Teak at the Branch Apartamentos

The apartments are nice but don't count on first class customer service. Worst service I've ever experienced in the 6 apartments I've lived in. You can email the leasing office and put your money on not getting a response back...ever. I pretty much still email them just to have a paper trail, knowing I'll never get a response.
Oh- and don't plan on using the workout rooms- half the equipment doesn't work and nobody cares no matter how many times residents complain. And while we're on the... subject, when you're given a tour they tell you that they have trainers come in and give free workout classes, bootcamps, yoga, etc. and that is a lie. They don't. Lee mas

Building in great shape and amenities are excellent. Management team and maintenance are attentive and fast.

I lived here for 12 months, and I was the 11th person who lived on this property. The staffs change every month or week, and don't be surprise if you see new faces (they are nice tho). Second, my lease expired 8/1, and I moved out everything before that. There office hour is from 11-6(when they did not have anyone lives here, the office hour was 10-7). I returned the key as soon as the office opens on 8/1 and they charged me an extra night. So, I called Janelle, assistant manager for the branch.... She had a "you better pay this money" attitude, and said you could drop the key at the box. This is not only not fair for me, but also not fair for your colleagues. Your attitude caused they loss many potential clients, and have a bad review on apartments.com. However, one good thing about this property (WHOEVER LIVES ON THIS PROPERTY IS SO POLITE AND AMAZING!) Lee mas

If you have any qualms about noise levels, I suggest you STAY AWAY. I live on the 3rd floor and I hear my upstairs neighbor - every - single - day. I don't hear her TV, I don't hear her music, I don't her screaming or talking. No. I hear her walking. Up and down the hallway - up and down the hallway - in the bathroom - out of the bathroom. When I toured this place, they said there was sound proofing between the floors. And just like on the Maury show, that turned out to be a LIE. I lived... in an older (1980s) complex before "upgrading" and moving to this completely brand new unit with luxury amenities and never heard the guy who lived above me as much as I hear my upstairs neighbor. Maybe she has lead feet. And what can I do about it? Complain? "Oh, sorry, could you walk softer?" I'm sure that would go over well. I never hear any other noise from her so I can't really complain. Now I'm paranoid about how loud I'm walking! I live across from the parking garage and it never bothers me. Also, ANT infestation in the bathroom not long after I moved in and like the previous reviewers - would wake up with bites. Bought some ant baits at Target and they seemed to do the trick. Dishwasher doesn't dry dishes all the way - everything is always still pretty wet after the dry cycle. If you live near the courtyard - all the dog owners use it as their personal dog park and let their dogs run free - now I love dogs, but sometimes it sounds like that scene in 101 Dalmatians where all the dogs are barking all over London - right - outside - your door. My friend who also lives hear says there is a resident portal, where you can pay rent, see your rent plus utilities total, etc. I was never given this site nor any login information to any portal. I never knew it existed. I called one day to gain access, the front desk took my e-mail. I've still never seen this portal. So I just add my apartment utilities to my rent and hope I'm in the clear - it's like a guessing game. All of these perks for the price of a mortgage. Now I do enjoy the gym, the parking, the balcony is spacious, and most importantly, the location. Had to throw in a few positives since I'm stuck here for the next year. Lee mas

I have lived here since it opened. I do enjoy my unit and the building and all the facilities. Everything seems to be working now. There were ants at first but any new construction will likely have this issue and it seems to have been handled.

However, the staff. Oh my goodness. Not sure where these people came from but the level of scary incompetence is astounding. The way packages are handled differs from week to week, you never know if you will be alerted or not, you may get it days after... it was initially delivered, even if it is a food item: grocery delivery, flowers, etc.

The online portal is a complete joke. They literally told me that they get too many emails to check them all so to come in during business hours if you need something. They have a guest registry system to allow people access (ie cleaning service, dog walker, etc) but will still deny access to everyone you register and make them call you, if they are in a good mood, or make you come let them in, if they can't be bothered.

No one seems to know when valet trash actually gets picked up. Turns out my neighbors were told a different schedule than I was, front desk lady told me a third schedule when i tried to clarify and reminded me that i could be fined if i put it out on the wrong day at the wrong time.

So if you like the floor plan, the amenities and location, but can live here without interacting with these people EVER, you'll be good to go. :) Lee mas