The Atlantic Highland Park Apartamentos

So to be honest, I’ve been here 5 going on 6 years and plan to do at-least 2 more. In my entire stay I’ve never seen a rat or mouse. I read some of the other reviews and I’m just not seeing it. I’ve probably been here longer than most of them and some of the claims are just far fetched! I’ve even held conversations with Upper management because she’s actually here and willing to assist. The onsite management team Gabby and Megan are a dynamic duo. The maintenance team is great at what they do.... They’ll help you if it’s quick even if they don’t have the work order. That’s above and beyond in book! I really appreciate the front line (Jan and Alden) and I’m loving me stay here. Lee mas

Since moving here, the apartments have not felt secure at all. My vehicle was stolen from the garage earlier this year. There have been security issues that have gone months without being fixed, in spite of repeated conversations with management. The first floor is typically kept really clean where potential residents are shown, but the other floors are filthy. The office staff is nice though!

The managment (Atlantic Pacific) has been doing a wonderful job since taking over in Jan. 2022. I recently had two after hour maintenance requests, Hugo and Josh were calling my phone within the hour. For the A/C that was fixed within 3 hours.

I have seen Atlantic Pacific install new security cameras, install all new lighting, security gates, redo the exterior, fix the sprinklers, have stern talks with Hidden Door's noise level and parking...etc. It is a beautiful property. The staff upfront... has been very friendly and has helped me and friends resolve whatever issue in a timely manor. Lee mas

This place e overcharges on utilities and they steal your deposit. The grounds are filthy as well as garbage overflowing in the dumpsters. I am glad I am gone and am not being overcharged anymore. You have been warned

two days ago an emergency sprinkler head leaked outside of my apartment door causing my entire apartment to flood. I promptly contacted the emergency maintenance line, which no one answered. I took what I could and got a hotel for the night. Hours later I received a call saying that maintenance was on the way. In the morning I called my property manager who was less than concerned and more irritated that I was calling to see how this situation could be rectified. I could barely get a word in as... I was interrupted by her minimizing my concerns, without offering any real solution other than to take it up with my renters insurance. I attempted to reach out to corporate headquarters formally filing a complaint that I felt my concerns weren’t being taken seriously. Upon my return to my unit, my once spotless apartment has been turned into a mud room, the carpet has been removed from my bedroom with nails exposed everywhere, a humidifier is humming in my ear as my dog and I hide away from all the noise. I decided to speak to the property manager in person about how we could find some solutions and navigate through this process. I was eventually seen. she once again tried to explain what caused the water leak but nothing about how to remedy the discomfort that I have experienced throughout this entire ordeal. I suggested that my rent be prorated, and the days in which I was unable to live in my apartment be credited to my account. Her response was something along the lines of “I’ll ask but we don’t typically do that.” I also brought up that I believed my unit to be unsafe to live in right now, in which I was again interrupted. Realizing that my concerns were falling on deaf ears, I left the leasing office in tears, feeling completely helpless, and unheard. So to sum up it up, I have two loud humidifiers humming in my living room, I have been unable to work from home missing many opportunities and deadlines, many of my belongings have been ruined by water damage, I have spent close to $700 out of pocket for lodging and food. I have a pile of wet carpet padding on my patio, exposed nails , hours of filing a hefty insurance claim ahead of me, and seemingly no help or hope of any sort of rectification for my missed work opportunities, housing displacement, or the damaging of my belongings. I am beyond stressed and extremely disappointed that this is the community in which I must stay in until April when my lease is up. Lee mas