The Biltmore Apartamentos

Besides the fact that I killed 10+ millipedes(not an exaggeration it was probably like 15) on my first day in the apartment (before I even moved any of my stuff in) every time I go to stop by the office to ask a question no ones seems to have the answer they always say the manager isn't here or they'll be back and then I come back later and the manager either isn't back or the manager doesn't have the answer and has to ask their manager.

Also I wish I knew this before i rented but although the... rent they post online is really low, theres a bunch of hidden fees that will be included in most other apartments' rent prices. For example last month I paid an extra $100+ for a one bedroom in fees like their water, sewer, gas, stormwater, pest control(which u get charged even if u dont ask for it), and a million other fees with random names. Lee mas

I recently had an issue with my AC at my apartment and submitted a work order late Sunday night. I also placed a follow-up call to explain the seriousness of the issue. To my surprise, the maintenance team knocked at my door early Monday morning. I was blown away by the level of responsiveness and efficiency demonstrated by this team. The property management did not only ensure that my issue got resolved quickly but they also followed up to check if everything was working properly and that I was... satisfied with the service. I am very grateful to live in a community managed by a dedicated property management staff that value their residents’ needs.

My special thanks to DeeDee and her team for their outstanding service and for making me feel like a valued member of this community. Although it’s almost midnight, I don’t want to sleep without thanking them and forget about it while sleeping in the comfort that resulted from their service. Thus, I’m writing this review so that I wouldn’t feel guilty for not giving credit where it is due. I said it before and I will repeat it now, I love my place so do my friends and family members who are happy for me to be here. I highly recommend this property to anyone looking for a great place to call home that’s conveniently located to anything one mostly needs! Lee mas

This management company didn't refund my security deposit even though I never moved in.

Stay as far away as possible from them. They deleted my rentcafe account once I asked them to refund the security deposit.

Luckily, I have screenshot of payment activities on rentcafe site and the bank statement to make formal legal complaint.

You truly get what you pay for here. The price is great, you won’t be able to find a cheaper apartment. They just redid the exterior, the interior has old shag carpeting that is worn and smells. The central AC is loud and noisy. There is a CONSTANT issue with the hot water. They will turn off the water for days at a time. The roaches were so bad, I put in multiple pest control requests. Nothing was done, until I treated my own apartment with boric acid and sent their corporate office, pictures... of all the dead roaches in my apartment. They had to come out and BOMB the entire building, the cockroaches were so bad. Another tenant moved in shortly after I did and he too had to have his entire apartment treated to the point, he couldn’t live there for 2 days because the chemicals were so strong.

I had applied, gotten approved and paid the security deposit. I was moving here sight unseen from Chicago, in August 2018 and starting a new job a few days later. Money was tight to say the very least. I’m in the parking lot with my whole life in the back of my truck, the leasing agent “forgot” to tell me their was a 400 dollar bad credit fee. She had an entire week to finalize my application and I get hit with this. Jerri (the manager) is shady and incompetent. I moved out and sent her an email apprising her of my move out date. She never responded with a clear cut itemization of fees or prorated rent. A few days later I find out I owe 400 dollars in additional fees and rent.

If you need somewhere cheap to live and you can deal with the neighborhood (5 points neighborhood of north Dallas) then this may suit you. Just be forewarned, these are the issues at The Biltmore and they won’t be changing anytime soon. Lee mas

Don’t let the new paint job fool you, this is still the same miserable fath biltmore property. Heartless, overwhelmed and often astoundingly confused employees man these offices. No big deal if your requests will go unheard or take much longer than you would anticipate. Oh and on occasion you might randomly get slapped with a violation that they will definitely collect on. It’s a terrible place to live, nestled in a not so friendly neighborhood. Spend the extra $100 and look somewhere else.