The Glen at Highpoint Apartamentos

I’m a current resident and currently praying that I find another apartment to move in soon. This place has been a nightmare. The part I hate the most is the ROACH INFESTATION. It started last summer when they were working on the breezeways in front of our doors. I started noticing the roaches in the kitchen, then the bathroom and they made their way into my bedroom. They have officially infested my router and modem to which i have video proof. My work equipment is currently at high risk as i... FIGHT daily to keep the roaches from inhabiting it. I had to get a roach removed from my ear to which management didn’t care and they told me to contact maintenance. To which i filled out a veryyy lengthy pest control request stating the amount of
Money that I have spent trying to rid myself of these roaches. I have spent a lot of money on pesticides roach traps roach sprays bombing. I even went as far as Roach powder that smells horrible and I keep having to lay it down because the roaches are not going away. I shouldn’t have to be coming out of pocket to spend so much money to read my apartment of roaches. The complex has failed to assist me in this matter because I have submitted multiple requests on roaches on my last request. I included a very detailed description of what happened the last time pest control came by and I requested that they bring something different to try and attack the roaches and get rid of them Guy came and told me that the apartment complex did not let him read the notes. Therefore he brought the same thing that was brought the last time to spray. This did not help the infestation has gotten worse. All I am needing is a miracle right now for an apartment to approve my application so that I can move Lee mas

I have lived in this community for 3+ years with perfect rental history. However, when it comes to this property taking care of its tenants they are beyond poor in their responses. I've had many issues but the more current and worst was on 1/16 when a vacant unit above me pipes burst and cause major leaks and flooding in my unit from the kitchen to the balcony. I'm am STILL in the unit despite mold and mildew being visible. It took 2.5 hours to actually fix the leak to which the response from... leasing was that 'we had several other units flood so you will have to wait it out until maintenance arrives". They 'replaced the cabinets' on 1/23 which was reupholstered onto moldy ceiling tile. Additionally they left my counters exposed without plastic covering so all the residue from the job is still on my counters and uncleaned. My carpets were fully saturated only becoming dry a week later leaving behind a mildew odor that over powers my home. On 1/25 the foam padding underneath the carpets were changed and stapled back down on those same water damaged carpet, but I was informed 'it's not maintenance responsibility to clean it' and they would have to access the damages later to determine the next step even tho they can clearly see and smell that the carpet is ruined! My kitchen light does not work as it was was flooded out and there is currently a puddle of water with a black and brown mold growth around it that has been left for over two weeks despite several maintenance visits and observations. The response was this would have to be 'assessed to see if anything can be done'. This is also the second time my home has received water damage from 3rd floor pipes bursting (winter storm 2021) and it took them over 4 months to replace the moldy countertops. I have many more poor maintenance issues but this is the worst by far. Save yourself the trouble and apply to another living community. This for sure will be my last lease with Glen at Highpoint!!! Don't make it your first! Lee mas

DO NOT EVER COME CLOSE TO THIS PLACE !! I lived there over 6 years and left in 2023. This place is freaking old , rickety, ramshackled and worn-out !! Every year, Expect Not to having hot water for at least couple weeks in winter, Even though there is no ice/snow outside !!! Also Horrible maintenance team ! You have to submit a request several times, and finally walk in to office by person, So maybe they send a maintenance guy in the next few days !

Horrible foundation and structure, everything is super old and about to collapse ! Water pressure is a big joke ! The whole winter, You have to take shower with semi-warm water, No hot at all ! And any maintenance request takes forever for them to fix it ! Also the office NEVER responds the phone, No matter what time of the day you call, they DO NOT Respond, Period !!

DO NOT MOVE HERE !!! WE HAVEN'T HAD HOT WATER FOR A WEEK NOW !! AND IT'S NOT EVEN ANY FREEZING WEATHER OR ANY ICE OUTSIDE !!! This apartment is freaking old , Shaky and rickety. Everyday expect something in your apartment to break down and it takes forever for them to fix it !!!