The Lana Apartamentos

I am extremely disappointed with my experience at this apartment. The office staff is unprofessional and unhelpful. Living here has been incredibly frustrating due to the lack of support and assistance. If you are considering moving here, I strongly advise you to think twice. Don't even try to move here; it's not worth the hassle.

4.9 Rating is hilarious. Ever since moving into this apartment it has been one thing after another. I do not think I have ever complained about an apartment before, but this place deserves it. As someone that works in a customer driven field, this place LACKS customer service and is all about collecting their money only. For example, when submitting maintenance orders, the facility "closes" them without verify the work has been done. During the brutal summer, I submitted over six (6) orders for... AC servicing. Each time the ticket was closed without resolution. When the guy finally arrived, he did not have a clue what to do. He spent nearly 30 minutes in the bathroom on the phone, replaced the filter (previous one was new) and he left. The temperature remained 85+. We ended up getting a hotel. Nearly a month went by before it was actually fixed. The result a $487+ electric bill because the AC would not turn off in the TX heat. The gates...ALWAYS broken. I do not think I have seen them all work at one time. Also, the pool was not open for a large portion of the summer, awaiting cleaning. In addition, we are exceptionally tidy people but there is a pest issue. We have seen baby roaches appear in the bathrooms and kitchen. We asked for pest control via a maintenance ticket and the request was "closed" without someone coming out. The apartment corridors are always nasty & filthy. They send multiple emails stating pressure washing will be done, but it has not happened in the 6 months I have lived here. I have seen residents leave their trash at the stair entry which problem contributes to the pest issue. People just allow their dogs to poop near walkways without cleaning. The one great thing is valet trash service. Management is NEVER available, and the receptionist never can resolve anything without management. Needless to say, nothing is ever resolved. My neighbors are allowed to have junk, literally broken appliances, cars and all. This place is a pure joke. I also forgot to mention the numerous erroneous charges and the excuse made was "the system did it". We set our account up for autopay and I did not realize until nearly 3 months later our rent increased by nearly $200. What was most upsetting was hearing someone in the office say, "[you] should have been noticed and we can't do nothing about it." Where is the empathy in customer service? The funny part about all this is...I could continue with issues. So happy we left. The worst placed we have EVER lived. Lee mas

NEVER move here. Management is terrible, I have met with them multiple times regarding multiple issues and every time it’s an excuse from them on why the issue can’t be fixed. I’ve never had this issue before with an apartment complex. Maintenance was really good but over the summer has become terrible. Multiple times I had AC issues where it was over 85 in my apartment and every request I sent was closed without maintenance coming out. Eventually they told me they were going to replace my unit.... I then waited and after a few weeks I kept calling in and getting Jessie and Aubri but nothing happened. Eventually another Maintenance person came out and kept trying to make every excuse in the book to not replace my AC. It turns on and off, my vents are open, we have vaulted ceilings. He then told me to call in if it continues to be 80+ in our apartment, I think called in that same day when it was 82. And NOTHING. They then closed my maintenance request for a new AC unit.

Management is even worse, my unit didn’t come with a screen door and every spring and fall I’ve asked for one and submit a request, every time I get told “we’re working on it” and nothing. Same thing with a garage, I keep asking for one and I get “we don’t have any available.” Well last April I eventually got one and was excited then 12 hours later they call me and tell me they made a mistake and need me to get out of the garage. Well when I go down there the manager told me I’ll be first on a waitlist for a garage and when one becomes available then I’ll get a call and be the first one to decide if I want it or not. Well someone moved out and they were renting the garage I got asked to move out of. I then waited for the for rent sign to go up or a call and nothing.

There’s also the issue of no grass, dog poop everywhere, trash everywhere and homeless people coming in and popping in the hallways. Don’t move here it’s just awful. Lee mas

The new management is absolutely horrible. The worst management possible! Please save your money and mental peace and do not elect to live here. It’s cheap for a reason.

I lived here when this property was under the hyde Park management and it was a delight to live here. Their management was so proactive and professional. I was with this for 2 years.

In my third year at this property the management switched to The lana and that’s when the problems started. Service requests would get cancelled... on their own. No response to phone calls. Reception always closed. New people each week at the reception.

When we were leaving, we had to visit 5-6 times just to get our exit confirmed. I went to their office 3 times after leaving to confirm no pending charges - because I was sure they will mess something up.

Fast forward ONE YEAR after leaving, we get a collections email for a pending charge of $75. Why have we not heard of this charge before? No one reached out to us to pay anything? Even when we visited no one told us. No email. Nothing.

Even now when we went to see the manager - she was ‘out’. No reply to emails. Absolutely horrendous customer satisfaction.

Please be warned and save your money. You’re better off living in some other property that will not ruin your credit due to their fault.

Also please note that there are no security cameras in this property. When we lived there mailbox vandalism and packages getting stolen from your home was very frequent. We had to always opt for pick up of packages due to this issue.
And the gates are ALWAYS not working. Lee mas

Honestly, I just moved in and my 1 bedroom is very clean and can tell that it was well cleaned and painted very well. The place smelled brand new. Now everything is “perfect” but the leasing office definitely tried their best to make sure I was comfortable and got everything done. At this moment I have no issues and really feel comfortable. I just moved in so I may update it in a couple months. No red flags at the moment when I need something fix they are quick with responses.