27/1/25
Terrible and Unprofessional
Current Resident
I have had issues getting maintenance requests filled for things as essential as Black Mold, Incorrect Billing, Leaks, and as simple as broken microwaves, burnt out lights, and missing screens go unanswered for weeks.
When I have reached back out to the property manager letting them know that this is unacceptable, they responded by making veiled threats and taking it as a personal attack.
As of right now, stay as far away as you can. This is not a property that takes resident... issues seriously.
As a professional who also works in an adjacent field, the lack of communication, follow up, and basic courtesy is both surprising and disappointing.
Reseña de Apartments.com
Administrador de la propiedad en The Vincent respondió a esta revisión
We're extremely sorry to hear about the issues you've been experiencing and we sincerely apologize for any inconvenience they may have caused. We understand your frustration regarding the maintenance requests and want to assure you that it is never... our intention to make any resident feel dismissed or threatened. We strive to offer a seamless living experience, so it's deeply concerning when we fall short of that goal. We would appreciate an opportunity to discuss this with you further and rectify any ongoing issues promptly.