7/3/22
Watch out for them
Initiating contact was extremely difficult as they are co-managed with another property. I also saw frustration with their current tenants while they were requesting maintenance assistance again. That, should have been my red flag. I gave my deposit and was given my move-in date.
The office manager gave me a window of time to show up to pick up my keys for move-in. I showed up with my U-Haul loaded, helpers and was ready to go when she told me that they needed more time to get my unit ready. I... assumed going to get a bite to eat would be ample time but what she really needed was 3 to 4 more days. Really!! I had just cleared out from my previous location and could not go back and move in.
I was enraged and panicking over where my family would sleep for that night so I drove to the Phoenix Apt. Luckily, the office manager there was very understanding and understood my situation. I moved in within the hour to their clean, spacious and very well maintained and well secured complex. I am so so happy and thank God for the inapt, discourteous and unprofessional staff that led me to where I am now. I could not even go back for my deposit because she said it was non-refundable. They can keep the money and apply it on some training.
Sandra
Reseña de Apartments.com
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