Franciscan at Bear Creek Apartamentos

So there were some significant issues with the apartment when I moved in. Ones that should have been disclosed (there was no way to miss them). This apparently is common, as I have spoken to other residents who have moved in to find issues that also should have been mentioned.

That said, once I spoke to the manager Isabel, she made sure the ones that could be were addressed and she really listened to me. Isabel gets 5 stars. She's great. That said, there were things she couldn't do; like change... the floorplan. The floorplan I was given when I moved had significant deviations from the one I moved into. I was told that was common. As they did not allow me to see the actual unit prior to move in (though I asked repeatedly, in person), this was an unpleasant surprise. And the issues that were able to be addressed caused me significant difficulties (at one point I had to move everything out of a room I had just moved into) and a lot of stress.

This apartment itself is significantly overpriced compared to similar ones in the area. There are a long list of fees they nickel and dime you for that should frankly be included in the rent ($9.00 pest control fee? Really???) And it bills itself as a luxury community. Since I have lived in many luxury apartments I can assure you... this is not the case. The appliances are the cheapest out there. The washing machine is brand new, cheap and is terrible. The stove is the most basic you can buy. And everything in the apartment from the very cheap flooring to the old toilets and old sinks are just 'economy' grade. The trash valet only takes one bag, and not even every day. Nothing in the actual apartment is luxury. Seriously. Nothing. Even the tile backsplash and counters, which are newer, are very outdated in style and were probably the cheapest available as a result.

That said, there were very few apartments with the things I wanted available in the area on the date I needed to move in. And Sarah, the leasing consultant, is very good at selling the community. And the community itself is quite nice. The grounds are well maintained the maintenance staff is friendly, responsible and competent. So I moved in.

Finally, there is a huge pest control issue. However, its endemic to the area an not limited to this property. I have friends in nearby communities that also have to deal with it. That said, most of them don't get charged a separate pest control fee. That service is included in their rent. Lee mas

Disappointed to say the least! I lived at the Franciscan for two and a half years. I paid my bills on time and left my apartment spotless. When I left in March of this year.. I was promised a part of my deposit within two weeks of leaving.

I never received the deposit back. I have called multiple times and they never got back to me. This complex changes management often…maybe my information slid between the cracks, but still EXTREMELY DISAPPOINTED

*there is no parking. In order to secure parking you have to rent a carport or garage. Neither are cheap and likely not close to your unit. Unless you rent a space there’s no guaranty that you’ll find parking at all.
*the units have ants, the stairwells and hallways have spiders
*the trash at the dumpster piles up and spills over into the parking lot
*my unit had not been cleaned before I moved in and there was dried food splattered in the microwave and on the stove, stains all over the carpets...
*the A/C was not working in my unit and it took 6 days to have it repaired not including all the days leading up to the complete breakdown
Lee mas

Lived here for 2+ years and my experience since day 1 has always been great! The units and complex are clean and gated, staff is friendly, helpful, professional, maintenance requests are done in a timely manner, and location is safe and convenient to everything. And a bonus- you have access to the park from the apt, great to de-stress and my pets love it. Check this place out, won't disappoint, great option to add to your search, well priced.

I contacted to property by email and quickly received a response back I was able to set an appointment to view the apartment that day. When I arrived Jarommy greeted me and quickly I gave her name and she new exactly who I was and had all my information that we had gone over on the phone. It was very refreshing and made me feel right at home. The property was amazing and I look forward to being a resident.