The Mansions at Mercer Crossing Apartamentos

I moved here in 2020 and was among the first residents to live in this complex. Initially, everything was great. However, when management changed, the welcoming and professional atmosphere, along with the luxury amenities, quickly deteriorated and the upkeep of this place went down. The property is now in terrible condition, with dog waste throughout the hallways and a foul smell in the carport, dirty walls, and the trash outside near the elevators are typical all over the palace with a bad... stench! IT IS FILTHY! Moreover, the garage is ALWAYS broken and vehicles are not secured and gated as advertised!
When I filed a complaint against management, I was informed that my lease would not be renewed after four years. During my move-out process, I was charged a trash fee, and Carina informed me that if I had any belongings in the hallway while loading my truck, she and her staff would consider them trash. Not only was I charged a trash fee but they also required the apartment to be professionally clean and wanted a receipt. Although, the complex within itself is filthy! This was extremely rude and unprofessional. THIS PROPERTY HAS GONE DOWN TREMENDOUSLY! When attempting to reach out to her manager through the livew3 as directed her manager never responded although Carina made it very clear to me that her manager had received my messages! I literally sent her 8 messages and did not receive 1 response! SAVE YOURSELF SOME TIME!! LOOK ELSEWHERE!! THERE ARE CLEANER & MORE PROFESSIONAL PLACES TO CHOOSE FROM! THESE APARTMENTS ARE NOT LUXURIOUS!
If you're considering moving here, I strongly urge you to tour more than just the office. While the office and gym area may look luxurious, the rest of the property does not reflect the same standard! VERY NASTY! VERY DISAPPOINTING! VERY UNPROFESSIONAL!

Lee mas

ROACHES in hallways and now entering apartment. They do not have required sprays in apartments. Therefore, this will continue to be an issue. If you want to avoid roaches, then avoid living here. Already spoke to staff and the solution is to just keep spraying, granted one time Pest Control didn't show up.

Parking is a hassle. Unless you want to pay for a reserved spot, then count on parking on level 5 if it's after business hours.

Lease ends in August and cannot wait to move.
Will continue... to post pictures and the reality of living here. Lee mas

Just renewed my lease for another term because of how close to airport this place is. Went shopping around for apartments before renewing and the grass is not really green on the other side. This place is always clean and smelling good, the neighbors are really nice and I can see myself staying here for some time. If you're looking for a place to live, you will not regret living here.

I have been living here for about 2 months now and the office personnel is always nice. This is the best pool of any apartment I have lived in and the building is always looking nice and clean.

I moved into the Mansions at Mercer a little while ago and can I just saw I love this community! The amenities are amazing and the leasing agents are so helpful. If you are looking for an apartment look no further this is the place to be!