Junction Crossing Apartment

Our experience has been overshadowed by apartment management’s dismissive approach to addressing tenant concerns, particularly those involving other residents.

For several months, we had no issues with noise from the apartment above us. However, when our upstairs neighbors brought in another adult and children to live with them, excessive noise—including constant running, stomping, crashing, and banging—began almost immediately. Despite providing detailed documentation of these disturbances,... inlcuding videos, management has ignored our concerns about unauthorized occupants and dismissed the noise as “normal everyday sounds.” This feels like gaslighting.

Management’s offered “solutions,” such as transferring to another unit or terminating our lease, place the burden entirely on us rather than addressing the actual problem. Their refusal to take meaningful action has left us feeling unheard and unsupported. Lee mas

Excellent Customer Service and Beautiful apartments.

My 78 year old mother has lived at this complex for 5 years and never been late once, new management took over in April and one of the leasing team told her she did not need to sign up for a new portal to pay rent so she paid her rent on the previous management portal, they charged her late fees and served her with a 3 day notice to vacate she went to the office to speak with them, the manager got up and shut her door and then another person told her she would need to call the account manager to... discuss. She went to get a cashiers check and brought it to the office then they returned it and said you need to include the $144 late fee. She lives on a fixed income and cannot not afford to pay any late fees! Pool is always closed, parking for visitors is so limited your visitors have to park outside of the gate on the street, trash is horrible always spilling out on to the parking lot. Management never answers the phone and does not respond to emails. Take your hard earned money where you are valued at! Lee mas

The curtesy officer told us that there’s only so many times that neighbors can get noise complaints until further action takes place. Well, the manager refuses to take any action saying that there’s nothing she can do. I guess the rules only apply when they want to use them.

Other apartments come to verify sound when you complain about noise. Not here. They refuse to help and then retaliate against you by trying to force you to leave when you state your rights of “quiet enjoyment” to corporate....

Lived in an apartment for years so I know that a little bit of noise is inevitable. No one should have to be forced to sit on their porch or in their closet because inside it’s unbearable. Or intentionally walk around stores or go to restaurants because it’s only bearable to be home during quiet hours.

They don’t even try to work with you to transfer apartments. Great service. Lee mas

Run away! The leasing manager is uncaring, to say the least. The amenties are frequently unavailable. Moreover, the pool is always closed, along with amenties within the leasing office. The inside amenties are only available during leasing hours...what a waste!! To top it off, apartments flood with heavy rain and the parking is awful. Again, RUN do not walk!!!