Maxwell Apartments

There's a known cockroach infestation in the building we lived in - we had to break our lease early at the end of March 2024 after suffering for 7 months. We killed 40 roaches a day on average, and 60 roaches when the infestation was at its worst. Found them in our food, carpets, cookware, clothing, bedding, etc. We were having allergic reactions to the amount of roaches inside our unit. Despite all of this, our unit was immediately listed online for another tenant to move into (April 2024). We... communicated with management about it for months, so they've been aware the entire time of the extent of the infestation. They unjustly charged us to paint and clean the unit when we moved out, and they wouldn't allow us to dispute their claims with the proof we have that we didn't cause damage. Management also admitted to losing our Inventory & Condition Form (detailing all of the damages in the unit on our move-in date) that we submitted to the office in person when we moved in, proving their negligence with tenants' private information. Lee mas

I’m coming from New Orleans , looking for apartments. I scheduled a tour to look at them. Couldn’t even last minutes, Shelia had an attitude about going in the rain. It’s your job, it’s not my fault that it rains .. don’t take your frustration out on the customers if you can’t do you job right.

Very unprofessional staff! Charged me $90 a month, for water, for a two bedroom apartment, was offended that I questioned the water bill. Also added previous months of trash/water to a current bill, and provided no explanation to why, when it was already paid months ago. Ashley immediately offered me to look at lease termination options because i questioned these things! Valet trash RARELY get picked up, although you pay for it. Roaches, although you pay for pest control, even after I did a... roach bomb, there’s still roaches. Maintenance breaks things when they come to fix what you asked to be fixed. The laundry room has been closed for a few weeks. The mailroom was broken into in January and still not fixed, when I told Amy that I hadn’t gotten mail I’m over 2wks she said she would contact the post office, the door to the mailroom is still broke. I asked about the smart home feature twice, they finally end up just crediting me for not having it, since the beginning of my lease, but of course ONLY AFTER I COMPLAINED. The swat team was at the complex for another resident a couple of weeks ago, no safety email or text was sent out. The gate is always open, ppl who don’t even live here, park in the residences parking spaces. I’ll be looking elsewhere at the end of my lease. Lee mas

This is a dirty property to live at, the residents here don't care. The parking lots are always trashed, over run garbage bins, the laundry room is disgusting and machines don't even work. The gate is NEVER locked and parking lot is always full of men staring at you when you walk to your apt. There are always men in their car smoking marijuana. Parking lot has numerous abandoned cars in spots close to apts so we have to park far and not safe. They said they would remove them but yet. NOTHING.... Same thing with cleaning entry ways because they are disgusting. Pool & gym is only opened during office hours so most people cant use because WE WORK! They say its because of covid but my friends who live in other apts say that theirs is open. The apts just provide disinfectants so residents can clean after themselves. This complex always says their going to do something but months go by and nothing. I am literally counting the days until my contract is up. Do yourself a favor, don't rent here, everytime I walk into the lot, I cringe at all the trash everywhere. I hate it here. Lee mas

1 day in and I am not pleased at all with the overall process and management I was originally was suppose to move in on the 23 of December but gave them an extra week since I wanted to clean myself and when I went in to the office to pay the prorated amount the office management informed me that the unit was not yet ready but was trying to give me keys any way remind you I applied to apartment a month in advance and got approved and everything but the unit was not yet ready so I moved in and I... have only been in the apartment for 1 night yet the door I asked them to change it due to the issue with it and I have kids and I would like it to be change due to its condition the front office informed they can not change it and I have also informed them of other issues that I believe should have been fixed within the month that I applied And got approved and the extra week I gave them also but instead the master bathroom tub is pealing door stopper and depot knobs missing throughout the apartment no screens on the windows and I’m sorry but me not even lived through my lease yet not even a month in and I’m having major issues and has been in the office atleast 10 already complaining very unprofessional and not pleased me being a new tenant and having to pay to live somewhere that has more than a hand full of issues at the beginning and also they informed the first month would be free and I do not see it credited to my account yet and these should be things that they stay on top would not recommend these apartments at this point to anyone there are so many well earned apartments to be settling Lee mas