24/12/24
Beware, Serious Problems
Beware, the Monarch at Hall Park has serious issues with their elevators and other systems that frequently cause them to fail. During the short time that we’ve rented here, the elevators have been down repeatedly, with both tenant elevators being down at the same time. This has gone on long enough that you question what the underlying problems are. My wife emailed about the issues and management’s response was to take her off the mailing list for notifications.
The elevators aren’t the only... issue. In October we were stuck in the parking garage because the system controlling the gates wasn’t working. It took three trips to the lobby, plus 15 minutes on the phone with the front desk before we and other residents could get out.
Something is seriously wrong with this building and isn’t being addressed. We’re afraid to ride the elevators anymore and we live on the 11th floor, so taking the stairs isn’t an option. It has pushed us to break our lease and look elsewhere.
Reseña de Apartments.com
Administrador de la propiedad en The Monarch HALL Park respondió a esta revisión
We're truly sorry to hear about the issues you've experienced. We understand how frustrating these situations can be and we apologize for any inconvenience caused. We take all concerns seriously and are committed to improving the living experience... for all residents. We encourage you to reach out to us directly so we can discuss these matters further and work towards a resolution.
Sincerely,
The Monarch Hall Park Management Team
