Berkshire Preserve Apartamentos

I had some unique circumstances applying for this apartment and Kaitlyn was amazingly patient and helpful. Apartment is very nice and feels up-scale with modern design. Looking forward to get settled in.

The Berkshire Reserve property itself is really good but the property manager, assistant property manager, and team do a terrible job at communication with residents. A guy in the office is very rude when it comes to answering questions. When they have issues with tenants, communication is fast and they expect actions to be taken immediately. When tenants have issues with the property, good luck trying to get the issues resolved quickly for you. The elevator in building #13 has been down for... over a month and the only communication received by tenants was a piece of paper on the elevator saying out of order. There has been no communication or updates and there are residents living on the 4th floor of the building. Imagine paying rent and walking up and down 4 flights of stairs everyday. This shows a lack of empathy and care for the tenants that occupy the complex. Lee mas

Walls are so thin, I can hear my neighbor snore, get up and get ready to work, and their guests. They live across the hall.
Trashy place with poor construction. Neighbor has issue with toxic mold. DO NOT DO IT.

I lived in this apartment for 2 years and dealt with both of the management companies. The first was was amazing and really cared about the complex and the tenants. They made an effort to keep everything nice and comfortable for everyone. The new company took over right when covid started and they were horrible from the start and the complex just declined as time went on. They were super unresponsive to issues, and if they would reply they would just say they would look into it but nothing ever... got done. I had problems with my upstairs neighbor the whole time she lived there and they wouldn't ever do anything about her. She would play loud music all hours of the night, her 2 dogs stayed out on her balcony and barked constantly - literally all day and night, and the cherry on top was when she started letting them pee on her balcony and then she would dump it off onto my patio. That is finally when I decided I had to move or we were going to have problems. The courtesy officer was a joke as well, the 1 time I actually talked to him (usually no one answered) he just told me they couldn't make her do anything and I would just have to deal with the noise. While I understand you can't make people do things, you can kick them out when they continue to break the rules and disrespect other residents. I e-mailed and called the office several times to try to get the issues dealt with and they rarely responded let alone did anything about it. I don't recommend moving to this complex. Hopefully a new company will take it over and things will improve because it's too expensive to live like that. I feel bad for whoever moved into my apartment after me, but I hope they were more confrontational and maybe went and told the neighbor something themselves because she shouldn't have been allowed to continue living there with the way she behaved. Lee mas

The management is very unprofessional. You can not reach the manager when needed. The policies and the applications are different than the written documents. The move out is pain, they charge even if there is single piece of dust somewhere in house. The neighbors are loud enough to wake you up in the middle of the night. The traffic inside the complex is too much, no speeding bumps, people are fast and make noises in late nights. The maintenance staff is OK but there are not enough staff for the... complex, so the wait is Huge, at least 5-7 days for non emergency things, by the time they come to help, the issues becomes emergency item and get worse. The management is not good, i would not recommend it to anyone Lee mas