NeuRock Of Westchester Apartamentos

I was new to Texas and this was the first place I moved into. Never experienced pest issues, roaches were in every part of the units; the refrigerator, crawling on us everyday, they ended up in my car and I opened my bag and ended up taking some to work, in the smoke alarm and they could not get rid of them because they won't seal the areas where they are coming in. The floors have mold in certain areas in the units. I only stayed one year and the property was sold 3 times! Many of the tenants... were not quality people. The pool is never open at reasonable times for use and it was peeling and nasty to get in. The added costs for laundry is not worth it, when there are properties that include laundry facilities in the unit and you end up paying less. I ended paying so much in medical fees because of the infections my child got from the infestation. This is the nastiest, dirtiest, place I have ever experienced and it needs to be burned down. LIVE HERE AT YOUR OWN RISKS!!!!!!!
Lee mas

Management is good and responsive. I just wish I had a garage, but for some reason, the garages are under audit and I guess they are trying to sort it all out. My neighbor has two garages and I am sure he should only have one. I also wish I had access to the gym. It has been closed for a while. These are amenities that are nice to have. For a large apartment complex, it is really quiet.

They have a tyrannical parking arrangement with a 3rd party. They tow you even if you’re a tenant or a registered guest. They respond with a “tough luck” attitude. Management is terrible. Better off living elsewhere.

If you are looking for a sign to KEEP SEARCHING please allow this to be that. I have been living here for almost 3 years. Started in a 1st floor unit that completely FLOODED out in February of 2019.. water to my ankles. They relocated me in the unit above where my brand new car was TOWED. $300 to get it out I reached out to the office and they never responded smh. My car was then vandalized $3,000 to repair. Of course no cameras …. My A/C went out for an entire week MID SUMMER. They claimed they... replaced my compressor but never truly did. They just put a bandaid on it. How do I know? Because my A/C IS NOW OUT AGAIN just 3 weeks later. Please do not move into these apartments. The from office barley answers the phone they take 2 hour lunches and it’s all a mess so please save your time! I wish I would’ve saved mine. NOT RESIGNING A LEASE!!!!!! Lee mas

Coming from hospitality and always caring for ppl in the medical field, I am very understanding and have a lot of patience. I don’t do a lot of reviews unless I seriously have a problem. I do however feel that you should be aware of some complaints prior to signing a contract to reside here. There have been multiple occasions where not only I have called the office but also other tenants who call and get nothing but the answering machine where vm are not returned or concerns being addressed.... Renters insurance policy or company have switched now 3x to where tenants previously uploaded docs are then removed, and if new docs are not uploaded within time, you are charged a $12 fee EVEN if you’ve had the proper documents submitted per their instructions. Trash guidelines are not followed by tenants even after multiple complaints. There are areas where trash is being disposed nor addressed by the management which causes the apartments to look trashy, smell and accrue an increase of bugs. You are paying $25 trash valet service which is suppose to pick up trash at your door. Trash is left in non-designated areas and is not addressed by the management NOR ENFORCED. They do not walk the property or maintain any property up keeping except scheduled lawn care. With the previous management you at least saw someone on a daily basis picking up trash around the property, calls being answered and concerns being addressed. The gym access is ONLY during office hours. If you work an 8-5/9-6 job, your free gym amenity does not apply to you bc office is closed. Office hours are not consistent with an exception to holidays. Maintenance does not get cared for within a reasonable timeframe. They do however mark it as complete if they come to your apartment without fixing the issue which means they won’t come back to fix the issue until months later which then turns into you never having it fixed. My advice to possible future tenants is to look elsewhere. I understand maintenance being short staffed but also admin office staff is just not professionally communicative. One more thing, you will see fees in your account that are never labeled. It will only state the month and “fee” but it’s not detailed. For ex: “July fee $15”, “July fee $3” but it is not explained as to what fee it is you’re paying for. Lee mas