Encore on Mustang Apartamentos

RENTERS BEWARE!! This place is absolutely awful!! The management team is the poorest I’ve ever come into contact with. They will shut off your water with out telling you. They will enter your apartment unannounced and leave a mess. Don’t even bother asking maintenance to do anything because it won’t get fixed. The on-site laundry does not work and probably never had. The pool is disgusting year round. The apartments are filled with roaches and mold. Oh and they will tow your car illegally and... won’t pay for the tow fee!! The office is supposed to be open til 5:30 M-S, however they stopped being open on Saturday without notification nor do they even stay til 5:30. This should be a last choice for anyone. Please do yourself a favor and avoid this hell hole!! Lee mas

I have had a letter sent to my apartment and the ones surrounding me about being “rude to maintenance” and that’s not even the worst to come to this review, I have put MULTIPLE orders in with issues and it’s like pulling teeth to get these people to fix anything. Now here we are a WEEK later of a order I’ve called and submitted request of a leak in the ceiling due to all the rain we’ve had and they came this morning stating they would “glue” it to fix it. Mind you this is there “upgraded” unit.... I want to move out and just accept the eviction at this point
Management is the absolute most unprofessional people I’ve encountered as I am a manager of a million dollar store I know the way customers complain sometimes is ridiculous BUT this apartment complex has the worst at everything coming to living here. I will be trying to call corporate here shortly since I’ve had to make a insurance claim on everything ruined due to this leak. ALSO my door was kicked in while I was out of town and there still not addressed the door not locking anymore or coming to fix it. Lee mas

Horrible apartments i dont even know where to start. First of all, management is absolutely horrible, every year it gets worst and worst and the new management they have for right now is at its worst. Apartments are full of roaches no matter what you do you cant get rid of them, if its a new unit or an old unit they are infested, everytime you get a new apartment they are super dirty and they have mold everywhere, when you put in a request or need something fixed they dont even answer the phone... or if you leave a maintenance request they dont come, they want to charge you for every little thing and as time goes buy they charge you more and more, the laundry matt has 2 working units and you cant ever really use them, there pool is absolutely disgusting all year, they cut your water all the time at least once a week you dont have hot water or dont have hot water at all and they dont even let you know at one point they left people without hot water for a week, the apartments from the outside are absolutely dirty its like you live in the hood and im sure they are cleaner in the hood, their is dog poop everywhere, water everywhere, trash everywhere, tbh i could keep going all i can say is these apartments are the worst Lee mas

Terrible management. We had water leaking from our ceiling into our bathroom and management took 2 months to come look at it after multiple complaints. Bed bugs and sewage leaking on sidewalk. Awful experience!

Very quiet and comfortable place to live, able to hang outside with your children without worry.