1/8/22
Poor infrastructure management not sympathetic
This building uses AT&T as their online provider and during the heavy rain and winds of 7/28/22, they lost power in the building. Our valet trash could not pick up at our door, there was NO elevator service.
Management sent out emails to bring our accumulated trash back indoors or haul them to the garbage disposal in the garage. Why I am not hauling trash when I pay to have it picked up!
Residents pay for EVERYTHING here...water, electricity, heating, air conditioning, package concierge... lockers, security alarms. This is an ongoing matter with AT& T. So, why are they still using them?!!!
This is not a LUXURY building after all. I am concerned about my safety as the main door is unlocked, garage gate is open, and anyone can just waltz in and attack you climbing the stairs or walking inside the garage. This is a breach of contract and our rents should be reduced for lack of services!!!
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Administrador de la propiedad en 2626 Fountain View respondió a esta revisión
We appreciate your review and bringing your concerns to our attention. Although the storm and power outage were out of our control, we regret the resulting disruptions. Our team is working diligently with the vendors to complete the necessary repairs... to the systems that were damaged. Providing competitively-priced apartment homes with an array of amenities is a priority for our team. Our residents' peace of mind is important to us, and we hope you will email us at manager.2626fountainview@morgangroup.com so we can speak with you directly about the issues you have raised.