8/1/25
Horrible Apartment and Service
Very disappointment and dissatisfied with the service and maintenance from the management team. Have had so many issues in the apartment since I moved in the property.
Worst Apartment ever.
During hurricane season on 2024, the water got into the interior walls and made bubbles of water and cracks, opened tickets, but the issue was never resolved. Not to mentioned many other issues like old appliances, the dryer of the laundry room does not dry clothes appropriately and many more issues that... if I am to describe will be able to write a book of all the issues that this apartment has.
Recently, a pipe water exploded from the ceiling on Jan/05/2025, had informed the manager Wendy and did not have any assistance whatsoever. Spoke with the manager to provide me a hotel to stay since it is the property's fault and responsibility and the response was: "I'm sorry to hear about the incident, but there is nothing we can do about to accommodate you and your family. We cannot provide you a vacant apartment for you to stay with your family nor can rent a hotel for you. Call your insurance to resolve that matter so they can provide a place for you to stay with your family." It is very disrespectful the treatment, I have a baby that is 2 years old and the whole apartment is soaking wet.
It has been 4 days the incident, they put the blower carpet and humidifier inside the apartment and left the machines on non-stop spending my electricity and no consideration to the tenants whatsoever. Unbelievable to see how cheap the property management is and that they WILL NOT replace the carpet since it has been soaked in water.
The apartment is a mess and completely destroyed. They have pile up all of my furniture in the living room like it was junk and seems not to care about anything. The property has a lot of issues and their customer service is the worst I've ever had!
I was never able to use the pool during summer 2024 and their excuses " We are fixing and improving the area to make the property a better place to live." The party management's pool that you see pictures below was just few days to have a commercial strategy to attract tenants to move in.
As a friendly and brother advise, DO NOT Rent apartments in this property or else you will go what I am going through.
Best Regards to Everyone!!
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