30/11/24
WARNING: DO NOT APPLY HERE!
I am a retired law enforcement officer & US Army Veteran (20 years). My wife and I have our approval letter for buying a home. Our credit and income are good and verifiable, but we need time to search as we are out of state and moving back home(Houston) from North Carolina.
First, I attempted to speak with a literal representative at the physical location to get a more personal feel about the staff there (since we are out of state), but that was impossible.
However, we liked the location/area,... and the prices are also “fair.” Therefore, we applied online last week.
Since then, I have called multiple times for updates and tried to talk to someone, but they have an answering service that takes their calls. I have yet to receive a single phone call back, an email, or any legitimate communication (other than automation).
In my experience, this is unheard of and a horrible way to conduct business with real estate-related matters. I am deeply disappointed with the level of service we have received. Can you imagine trying to sell a house this way? It wouldn't happen.
Therefore we took our business to another company which was very happy to have it! The poor service we experienced was a significant factor in our decision. From what I have read from the reviews, this is a nightmare scenario, especially in an emergency.
Reseña de Apartments.com
Administrador de la propiedad en Avana Eldridge respondió a esta revisión
Hi,
First, we would like to thank you for your services and apologize for the lack of communication and response you received from our on site team. We understand that traveling and looking for a temporary home while also looking for your future... house can be extremely stressful and overwhelming. I can assure you our team never wanted to add to this. Our team is working hard to reinstate a full staff, while also accommodating others for vacation time and training our new team members, with that, we have been extremely short staffed. We try our best to assist any and everyone that calls or comes in to office, and we are sorry you did not get this experience. We understand you have leased elsewhere, but please let us know if there is anything we can do to help resolve this.
Best of luck to you in your new home.
Sincerely,
Avana Eldridge team.
