Delray Apartments

I’ve had the worst move in experience here, just very unprofessional. I could go into details of all the issues I experienced.

While I like my apartment and the location, the rent is clearly overpriced. They also charge a lot for utilities like water, sewage and gas. I don’t understand having a gas charge with no gas stove. Unlike other apartments I don’t receive a bill from a third-party utility company, instead the complex supposedly receives a bill and then “allocates’ utility charges... between the residents. So ur not paying for ur own individual usage.

There has a been a lot of shadiness from the corporate office, like increasing the price of my rent after applying and trying to add an extra $100 to my move in fee. When I contacted Cynthia from the corporate office about being billed for utility charges before I moved in, she had a nasty attitude and let me know the amounts would not be changed.

The people in the office take a long time to do things, and at times purposely ignore emails/requests. They now want to charge a fee for access to the gym, pool and computer center and add all these additional rules. This should already be included in the high rent price. Maintenance has been ok.

Half of the apartments are covered in rocks on the ground so I don't understand why they have the lawnmower people come out every week and they start early at 7:45am and annoyingly get dust on people's cars Lee mas

I AM A CURRENT RESIDENT & I AM NOT SPAM OR A MEMBER OF MGMT! PLEASE TAKE MY REVIEW SERIOUSLY!
I’ve only lived here for a short amount of time & im honestly ready to move. This apartment is in a great area, honestly close to everything. The community is a quiet community with friendly neighbors who keep to themselves, however, there are flaws that stem majority from the mgmt team. Firstly, they take forever to resolve issues, at times, they won’t even respond. When I originally saw reviews... mentioning mgmt, I didn’t think they were true, but please believe.. they will not answer the phone, respond to voice messages, or contact you back & the office is empty 85% of the time. You truly have to track them down multiple times for assistance. Secondly, we pay for valet trash and they do not valet on the weekends, which results in residents putting their trash/trashbags outside in the Texas heat for days.. which attracts pests, roaches, and other bugs & when you ask mgmt to spray or bring pest control to your apartment, once again, you guessed it! Unresponsive! I’ve never experienced roaches until now & I guarantee it’s because of lack of concern from mgmt to get pest control to individually spray apartments/units, as promised. I am highly disappointed in what I’ve experienced so far. If you are not okay with the issues ive listed above , please find a better apartment with mgmt that is quick on their feet and responsive:
Lee mas

I will start off my review by saying the only two reasons I am giving this property 2 stars are because of the location and it allows short term rental; everything else is most certainly lacking. Please do not consider this property unless you are desperate. Apartment was not move-in ready. Took maintenance 6 times to fix my AC. Customer service does not follow through on any commitments they provide. With their Resident Portal I have had issues from the get-go. I was charged for gas, water, and... sewer when I was not even in the apartment...now the system is saying I do not have renter's insurance (so wow! a new charge) when it was provided at move-in. No matter what they say, the system charges you for EFT, a first for me. Keep in mind that you will pay for valet trash even when they are not consistently picking it up. All in all, this property is not a good option for price and amenities. None of their provisions work properly and the homes are dated even when they have been cosmetically upgraded. Beware of clogged pipes, old AC parts, and inconsistent valet trash pickup. Don’t forget the overworked and understaffed staff. Lee mas

I have been at the property for many years, and I love the area, the property amenities, and, most importantly, the management. There have been recent changes with new management, and all of it has been for the better. The property is safe, clean, and the maintenance and management team go above and beyond. A special thank you to Amarilis, Esther, and the maintenance team. Living in the energy corridor has provided access to markets, shops, and good schools in the area. My family enjoys living... at Delray! Lee mas

When the office is closed, so after 5pm or on the weekends, nobody cares what happens here. Nobody cares if you’re parking spot is taken, if you get hit by the car, if you’re threatened with being shot. If it’s after dark, good luck, it’s Purge rules.