6/9/25
Verified Renter
I have resided in this property for more than four years, and it’s gone downhill. To begin, the elevator has been inoperable for over three months, which is entirely unacceptable and reflects poorly on the competence of the management team. Additionally, the hallway adjacent to my apartment consistently emits an odor of dog urine, and residents frequently disregard basic guidelines by leaving their trash on the floor outside their units rather than utilizing the designated trash receptacles.... Management appears indifferent to these issues and has offered no form of compensation for the prolonged elevator outage. When we initially selected our unit, we specifically chose one in close proximity to the elevator for its convenience, which justified the premium rental rate. If you are considering relocating to this property, I strongly advise exploring alternative options, as the present management has proven to be a significant disappointment, with communication being virtually nonexistent.
Reseña de Apartments.com
Administrador de la propiedad en Encore Montrose respondió a esta revisión
Jesus, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We share the frustration around the elevator outage, however please know that we take these matters very seriously and we are only... awaiting the parts to be delivered and installed. With regard to any odors or trash, please reach out to us at (713) 647-3111 when you can so we can address this situation directly. Thank you and have a great day.