2/4/25
Needs new management
My car was towed in a reserved spot. It so happens that the word "Reserved" is faded and the tow truck guy can not see it. The pinpad at the entrance does not work and management does not want to take it down. Most of the laundry machines does not work and the office knows. The patios have rotten wood and needs to be replaced.
Reseña de Apartments.com
Administrador de la propiedad en Estates at Westchase respondió a esta revisión
We sincerely apologize for the inconvenience this situation has caused. However, after reviewing the matter, we do not have you listed as a resident in our community. In order to better understand the issue, could you please visit the office at your... earliest convenience? We'd like to discuss the concern further and confirm the location of your parking to ensure the reserved spot is clearly visible.
Additionally, we wanted to inform you that our laundry rooms are currently undergoing upgrades, but there have been unexpected delays on the vendor's end, which have extended the timeline.
Regarding the pin pad, we are actively working with a vendor to update the system, allowing access for non-residents such as vendors, delivery drivers, transportation services, and emergency personnel.
We appreciate your understanding and cooperation as we work through these matters. Please don't hesitate to reach out if you have any questions or concerns.