Greenhouse

On the surface this apartment complex looks amazing - great floorplans, amenities, appliances, and modern units.
The one pro to this complex is the maintenance staff - they truly are amazing!
The building construction is subpar - neighbors music and conversations reverberate through the walls, neighbors extra curricular smoking activities seep into rooms with shared walls, people do not clean up after their pets and there is dog waste everywhere, the entry security gates are broken on a weekly... basis, and Waste Management drivers pick up trash at ungodly hours-sometimes 4:00 am in the morning.
The front desk staff (minus Josh) are rude and incredibly unhelpful. Lee mas

Incompetent property management team, dog poop everywhere, broken gates, loud music, drugs, cars broken into or left on bricks, thin walls. I have been here for 6 months and cannot wait for my lease to be done. DO NOT MOVE HERE.

I had previously written a review which detailed some concerns related to an issue regarding towing which I ultimately came to find was the fault of the towing company and not the property. The property manager has worked diligently toward addressing and resolving my issue and concerns.

The property itself is clean, well maintained, and is sure to meet the expectations you're seeking in your next home. Garbage pickup is timely and consistent, maintenance is responsive, office staff are kind,... gracious, and attentive, the two pools are lovely, the complex is very dog friendly, and accessibility to the highway and all major grocery stores, restaurants, and Katy Mills Mall adds to the convenience of residing here. Of course, no place is absolutely perfect without fault – the issue of parking can sometimes be a struggle for folks but the office as been working toward navigating different solutions which I appreciate as a tenant.
Lee mas

Do not get me wrong - it is a lovely place to live....and also a place that will give you a lot of headaches because of some...major inconveniences...

CONS:
1. My car has been towed twice. There was a system error which deleted my parking permit on file leaving me without transportation to bring my grandmother to the hospital in an emergency. I'm awaiting to hear back from the complex to see how or if they will reimburse me for all of this.

2. Meanwhile, there are other vehicles on the... property which are not registered that have not been towed. There is a disconnect between the front office and their answering service.

3. They either don't receive messages for them or they just don't check messages from them. Whenever I try to follow up on concerns left with the answering service, they usually have no idea what I'm talking about.

4. They say they've made efforts to fix parking issues but there is no improvement. If you do the math, there is literally not enough parking spaces to accommodate all the tenants in the first building for spaces to be within reasonable walking distance. It's just something you'll have to accept.

5. The main building is the only building that has elevators.

6. The North gate has been out of service for some months now.

7. The gym doesn't have as much equipment as I've seen in other apartments.

8. The system for package lockers has been malfunctioning for months. You'll have to enter it manually vs electronically.

PROS:
1. Garbage pickup is always on time and they are consistent with that.
2. Maintenance is typically responsive - I hardly any complaints about that.
3. The office staff are pretty nice despite all that they deal with. I can't recall a single bad interaction.
4. Two beautiful pools.
5. Very dog friendly.
6. Very comfortable environment/atmosphere.
7. Clean halls.
8. Accessibility: the highway and all major grocery stores and restaurants you'll need are nearby. Katy Mills Mall is less than 10 min drive without traffic.

BOTTOM LINE: Can you be happy here, yes. But...you could be happier somewhere else. Get into someplace that has parking. The distress parking causes...is just....more distressing than you'd ever expect. I underestimated it and ***unfortunately*** this? outweighs any pros for me. It shouldn't be this terrible to ask for the basics....like...reasonable access to my own vehicle. Lee mas

Wood rot, mildew, mold, horrible parking, continuous broken gates, package delivery issues, no hot water for almost a month!!! I can go on and on about this place. Only positive about is that is looks good online! For almost $2,000 a month, this is nowhere near worth the price!!! I have lived in apartment for the past 6 years and this is by far the worst experience.