Harlow River Oaks Apartamentos

I am beyond disappointed with the way my move-in was handled by this property management company. After applying for a specific unit, paying the application fee, administration fee, and deposit, and having a confirmed move-in date, I was informed just before my move-in that the unit was unavailable due to an "unforeseen complication." The lack of advance notice was already frustrating, but what followed made the situation worse.

The alternatives offered were completely inadequate. One was a... different floor plan that didn’t match the unit I had originally applied for, and the other was another unit identical to the one I applied for, but not available until the end of January. These options did not meet my needs in any way. When I refused to accept them, I was told I would only receive a refund of the deposit. Despite having paid the application fee and administration fee in addition to the deposit, they refused to refund the other fees simply because I did not accept their subpar alternatives.

This situation is absurd and illogical. Why should I bear the financial burden for inefficiencies in their process and system? The lack of communication, transparency, and fairness is appalling. To make matters worse, the manager was rude and lacked any understanding or empathy for the position they had put me in. Instead of working to find a reasonable solution, I was met with a dismissive attitude.

Based on my experience, I strongly do not recommend renting an apartment from this property management company. Their unprofessionalism, lack of customer care, and poor handling of this situation make it clear that they do not prioritize their tenants or take responsibility for their mistakes. Lee mas

This apartment deserves 0 stars. They seriously have a roach problem and the property manager, Joanna, doesn’t care. I’ve had pest control come in so many times that I don’t think that even healthy for me. Their lame excuse is “it’s the summer.” No, I have lived in other properties in Houston and trust me they have a problem. Besides that, your call will get broken into and/or towed. Poor/LAZY management.

I would give this place 0 stars and never recommend anyone to live here. A lot of my packages were stolen. This community is experiencing thefts, break-ins, drug dealing, weed smoking... criminal activities on a regular basis.

I lived here for only 4 months and had my wheels stolen off my truck, as well as my vehicle being stolen entirely. They offer no security and when made aware of the situation, they responded with "it's just the area". The management was never helpful in these situations, and it got to the point where it is costing me more to have my vehicle there then it costs living there. Horrible and would not recommend to anybody

I leased a unit here for 2 years at a reasonable rate for what you get. Not the cleanest building in the city, fairly noisy, and multiple car break-ins with no regard for improving resident security (had my catalytic converters stolen in October ‘21 and management refused to release security footage for the police report). But all of that had been reflected in the price. This year, rates went up 50% over prior years, and they’re charging as if the building is a luxury complex, and it simply is... not. If you want to hear domestic disputes outside your unit on a weekly basis, or enjoy the smell of weed in the hallways nightly, or don’t mind the loud residents, this place is for you. Otherwise, your money is spent better elsewhere. Lee mas