Heights On Katy Apartamentos

You literally have to email corporate to get work orders done. Not the general email on the website, CORPORATE. then maintenance comes out. High staff turnover, the manager and leasing agents have quit and I’ve been here for 6 months.

They care more about aesthetics than the quality of apartments. So many residents have leaks, gate are broken and a/c issues, however the manager (who quit) once emailed residents their input on what color to paint the elevator (I’m not kidding).

Emerge living... prioritize getting residents in, even corporate staff told me “I don’t care about resident stories, I need the sale. Move in.” Direct quote. Leasing office is always too busy to help, you have to be a Karen to get work orders fixed (again, emailing corporate).

Packages are unorganized in the back. Managers are late paying vendors. Pool was closed by the city. It’s like an attractive person but with no depth. You really want to date a person like that? That’s what a lease is here.

Its saving grace is location: in the inner loop, close to I-10 and 610. But that’s it. It’s not worth the hassle, truly. Lee mas

Austin is a very talented sales person. He is friendly and know how to sell and show the features of the property. He is very professional and helpful. My friend and I have a wonderful experience. We are applying for an apartment in this property.

First off, Samantha...the nice young lady helped from start to finish and she basically know the ins and outs of the apartment complex. It took little to no time for my application to be approved, I liked everything about the complex itself plus its ducked off from many other apartments and there is not much traffic coming and going. This is basically my 4th apartment and I plan on staying here for awhile ... Samantha, YOU GO GIRL!

I have lived here for almost 4 years now and have gone through several changes of management. Each one gets worse. Currently, the pool is closed going on two weeks with no explanation (hopefully to finally clean it and the nasty hot tub). Priorities for where they spend money are so skewed. The gym is so incredibly outdated and needs new equipment. Graffiti on elevator signs. Our gates are always broken, leaving room for security and safety issues. I have been towed from my own parking garage,... had the catalytic converter stolen off of my vehicle, and have seen cars on blocks multiple times. Both times the front office basically told me "you're on your own." There was even one morning where someone was held at gunpoint in our parking garage about a year ago. Yet they will pay to put a new charging station in the garage, but can't put security cameras in? Make it make sense, we have children living here. They painted the building and that is about the only maintenance they've done and its only cosmetic. The dog park desperately needs to be torn up and re-done. It smells so disgusting when you even walk by it, not to mention going up the stairs next to it. People don't clean up after their pets have accidents in the hallway, maintenance staff takes forever to address a submitted request. The current management company has often made mistakes on our billing, showing unexplained charges/charging incorrectly. Raising rent for people at this point is just ridiculous, if anything we should be getting a discount for the poor management of this place. Lee mas

Beware and read the reviews where people have lived here for more than 4 months before moving here as the leasing office just wants your money and not concerned about safety. Any good review here, if you read carefully, they have just moved in and very vague. To me, either fake or they have not lived here long enough yet to experience what is really like living here. Also their response on here is the same response you get in person. They assure they are working hard to change things yet nothing... in action has changed and still the same serious issues. We moved in May of 2021 and for the same reasons as others on here, the location and price were very nice for what you were supposedly getting. Immediately upon moving we noticed the gates would be broken ALL the time. Every week we would see 3-4 cars on bricks or shattered glass on the garage, parking garage cameras are not working, and no real security. The new management has actually made strides at first in repairing the gate and locking areas when broken but now that has yet to happen anymore. Gate is broken daily again and every time be assured a break in or 3-4 cars on bricks has taken place. They will tow your guest car (most complexes allow free guest parking on top floor) in a heart beat but yet no safe security. They say they have security but never have seen anyone patrolling so not sure what they are doing. I have yet to see anyone and break ins are just as bad. Last month my husband had his motorcycle stolen and when they cop needed camera footage the cameras were broken(again with the amount of break-ins you think it would be priority)This Sunday morning my husbands car window was busted and ransacked (supposedly security was there again never have we seen anyone patrolling). Again front gate near leasing was broken and wide open. Even the cop who took my husbands report commented on him knowing the gates are always broken as he has been to this complex many times for car break ins and dealt with these issues.
When we asked to be let go of our lease with two months left bc we have children and our safety now is a huge issue to where we are scared at night coming home, they refused and gave the same response they're working hard on these issues, even though we have had back to back break ins not including what we see from other residents cars being on bricks. We have ample proof to show they have not really addressed and done everything to fix these issues. Lee mas