Highpoint at Cypresswood Apartamentos

I have lived at Highpoint at Cypresswood five years. My experience has been positive. The property is conveniently located to 249, restaurants, grocery stores, etc. It is clean. The staff is friendly and maintenance is very responsive.

Highpoint at Cypresswood has been the worst apartment living experience I have had. I have had nothing but issues since moving in February. From the office gaslighting me regarding a plumbing issue that has taken two weeks to fix, to the bug problem they seem to always have, it is a never-ending headache living here. I do not feel safe living here as a single woman.

Today is the 4th time I have had to report Luke warm air conditioning in 6 weeks. When it’s “fixed”, the temp is where it should be, regardless of the heat outside being over 100. But it now has been 4 times that I have had to report this issue… can’t these guys get this right?? Makes me regret signing a new lease!!! The emergency number doesn’t apply after office hours apparently, as no one responded at all last night, and sleeping was really fun with an apt over 80!! Management has never... contacted me about this, so I will take matters into my own hands and contact corporate. Lee mas

Honestly since the company has changed things are going down. We went from quick response from maintenance to only if it’s immediate emergency will someone show up. Residents with animals leave poop everywhere even though there are policies set in place to clean after your pets. It took months for them to fix the elevator. They use to clean the pool every Monday, it doesn’t seem like it anymore. It’s just closed for fake maintenance now. And people are getting their tires stolen off their... vehicles like crazy over here for some reason now. Nice apartments but for the increased rent prices, it’s no longer worth it. Lee mas

The apartment itself is nice, the maintenance crew has always been prompt to respond. The apartment itself is spacious and nice. The amenities compared to comparable apartments are mediocre honestly.

The main issue is the drug problem. Hallways and Elevators consistently smell like skunky weed. The smell even creeps in the apartments themselves. Living with a child I approached management about the issue of coming home to an apartment constantly smelling of weed.

The response was this was a... resident issue that needed to be handled by the resident and authorities. The complex has both a drug policy in place and a non smoking policy in place but their stance is this is an issue for the resident to address.

I would not recommend this complex as it is on the decline. The part of town as a whole is on the decline. I would look elsewhere for the amount you are going to spend here. Lee mas