Houston House

So far, my overall experience at this apartment complex has been mostly positive. The apartment itself is nice, and everything generally seems to be in good condition. There are a couple of minor issues, specifically with the shower and the oven, but nothing major so far.

Unfortunately, the biggest downside has been the customer service from the leasing office. Communication has been extremely poor. It has been difficult to get clear answers to questions, phone calls often go unanswered, and... when contact is made, the assistance provided is limited and unhelpful. The lack of responsiveness and follow-through has been frustrating and disappointing, especially when trying to resolve basic concerns.

Overall, the living space itself has potential and is fairly comfortable, but the customer service experience significantly impacts the overall impression. With improved communication and more attentive service from the leasing office staff, this could be a much better experience. Lee mas

100% Good experiences, good views and good amenities, I feel very comfortable in this place and the location is perfect because we have everything nearby.

Great property. It has nice apartments with a great view all around downtown. Within walking distance to Toyota Center and Minute Maid Park.

The community seems very nice. It’s an old building so problems are to be expected but the team of employees here have been very warm and patient with me

wonderful best experience i have yet seen since i been not too be all good consumer sevive nice,kind always helpful never says no alawys available also