Metro Midtown Apartamentos

I would give them a rating in minus if I could. I am extremely disappointed with Metro Midtown and specially their management due to multiple issues that have made my living experience here very frustrating.

First and foremost, after living here for almost 1.5 years and diligently following all parking rules, I got my vehicle from California 20 days ago and changed my vehicle's license plates from California to Texas and forgot to update this information in the parking app. As a result, my car... was towed from the complex this morning, and I had to pay $300 to get it back. I immediately contacted the management, explaining the situation and providing proof of my initial registration and the new license plates. Despite my good-faith efforts and clear evidence that this was an honest mistake, the management was unresponsive and unwilling to refund the towing fee.

When I went to the office to discuss this issue, one of the management persons rudely asked me to leave instead of addressing my concerns. This level of unprofessionalism is unacceptable and further demonstrates their lack of care for residents.

Adding to the frustration, the apartment complex is consistently unclean. Common areas are often dirty, and it seems like maintenance is not a priority here. Trash often piles up, and it takes an unacceptable amount of time for the management to address these issues.

Furthermore, any request for repairs, no matter how small, takes an inordinate amount of time to be addressed. I have had to wait weeks for simple repairs, which is completely unacceptable. This has significantly impacted my comfort and convenience living here.

This combination of unfair practices, poor maintenance, and slow response times has left me feeling extremely dissatisfied and undervalued as a resident. I urge anyone considering moving here to be aware of these issues before making a decision and should not move. Lee mas

Just recently moved here, had read all the glowing reviews about the leasing agents. And while it started off well. We’ve only been here three weeks, we were told we were going to get six weeks free of rent. Of course, after we sign the lease they let us know that the apartment we ended up getting actually getting didn’t have the six weeks free. And they’re unwilling to change it even though no one ever told this to us. Even when I called, no one ever returned my phone calls, I’ve had to visit... and call the office three times just to get help. Only to be told that we actually got an apartment at a discount. Therefore we don’t qualify even though that was never told us. And the three weeks we’ve been here we’ve had the disposal break twice, the dishwasher didn’t work. The dryer puts lint all over the floor, and yes, we submit maintenance request and they come fix it but we’ve only been here 3 weeks. It really shouldn’t be an issue. Unfortunately the leasing office would lead me to never recommend anybody to move here. Lee mas

TDLR: 1) ROACHES ARE A MAJOR PROBLEM! 2) Neighbors tend to be younger and loud on evenings/weekends and the area is full of homeless and drunk bar patrons, not a good place for professionals, families or anyone that values a safe and peaceful home environment 3) THEY WILL SCREW YOUR CREDIT by adding additional charges after you have already moved out and paid in full but never tell you about it, then report you to credit bureaus.

Now I’m not personally gonna stress about a little roach here... and there but at Metro it was enough of a roach problem that even I was bothered by it and I feel like I’m more tolerant than most. And no amount of cleaning is gonna change that so it will be something you live with as long as you’re there.

Second the people who tend to move into a place like Metro will be people who want to save money on rent and need to be close to downtown/midtown. Think bartenders, students, DJs, mid twenty somethings, people with roommates etc. Imagine neighbors coming home at 3am and want to keep the party going at their apartment. I was kept up LITERALLY ALL NIGHT LONG on several occasions. Also imagine all the idiots that show up every weekend to get black out drunk literally just one block from where you live. You do not want to come home anytime after 9pm and deal with these people. Not to mention all the homeless people that will constantly break into your car to steal $2 in coins.

Finally, METRO SCREWED UP MY CREDIT. On move out day was paid in full and even confirmed with Theresa the assistant manager. THEN 3 MONTHS LATER I GET A CALL FROM A COLLECTIONS AGENCY SAYING I OWE RENT TO METRO! It was some trivial amount, less than $300 dollars but METRO HAD SENT ME TO COLLECTIONS. They NEVER CALLED ME, EMAILED ME OR IN ANY WAY TRIED TO REACH OUT OR COMMUNICATE WITH ME ABOUT ADDITIONAL FEES THAT WERE ADDED AFTER I MOVED OUT. They just reported me as delinquent and really screwed my credit. I had a 800+ credit score and their one single report dropped my credit score over 100 points! They never made a good faith effort to reach out or inform me of the past due amount so I could pay it so there was no way for me to know.

I was a well paid, single professional and tried to save some money by picking this place. IT WAS A HUGE MISTAKE both in quality of life while I was there and also the mess they made of my credit. Do yourself a favor, IF YOU CAN AFFORD BETTER, DO BETTER!
Lee mas

If you want to keep reading, go ahead. But it’s a long story. DO NOT MOVE HERE!!! I REPEAT, DO NOT MOVE TO THESE APARTMENTS!!!!

I’ve been here since May 2022 and in 2023 to January 2024, everything started going downhill.

-My car was stolen from the parking garage
-maintenance flooded my apartment
-car was towed even though it was registered
-Maintenance takes about 2 to 3 weeks to get anything taken care of.
-Constant cars windows are being broken.
-The gates are constantly broken. ...
-These apartments are so cheaply made that you hear every single footstep of your upstairs neighbor, and every single person walking through the hallway
-Adding extra fees and not be able to explain why.
-Trash and sewer will run about and extra $200 a month
-constantly smells like weed Lee mas

Property management at this complex makes situations worse. Once car breaks-in and tires are stolen, property management definitely will most likely not inform their residents. The gates around multiple units are typically left ajar by rocks by the gates. The current property team owes me money too. An apology email without a check being received, will not be enough ZRS management.

PS If you choose a fully remodeling unit, as in every room in the unit. You have a higher chance of not getting a... crap unit. Lee mas