Palms on Westheimer Apartments

They renovated the apartments but the exterior is all trash

Long review, but all you need is the 1st paragraph!

My lease here is about to end and I'm so glad. I do not recommend anyone move here. If it's your last option, go somewhere else.
The complex is disgusting. Trash, glass, dog poop, cat urine, months old vomit in hallways and horrible landscaping(lack of). The laundry mats are awful. About half the washers don't work. And same for the dryers. And I suggest you don't leave clothes unattended, because they will be stolen. The gate at the front... is a joke. They let anyone in and sometimes the gate is just left open.
My apt has water damage, roaches and mice. No matter how clean and how often pest control comes(only every Tuesday per request) it never ends.
The people in the office are friendly. The manager is very helpful and seems to want to really help the complex. But there is so much.
Maintenance will come somewhat readily. But when the need to fix anything, they don't actually fix the problem. They just fix the problem temporarily.
I've had my air conditioner breaks several times.(manager was very helpful) Shower going between scalding and freezing cold. Cabinets fall off. Drawers that come off track. Doors that break at the hinges. All these problems calling maintenance several times to actually address the issue and not put a band aid on it.
On TOP of all this. There are frequent gunshots heard. Loud yelling, music, fireworks even and obvious drug dealing. There was even an attempted kidnapping(not sure of details but we received a letter from apts). There used to be homeless people that would wonder up into the apartments but we now have cops and security guards every so often.
Happy Apartment Hunting! I'm doing the same!

UPDATE. Ac broke AGAIN and now the water is coming out brown in my sinks... Lee mas

I moved in in June 2016. The staff are the best. They go above and beyond my expectations. The gym is great, I've really been able to get in shape using it. The property is well maintained. The apartments are quiet. Great neighborhood to live in.

- I have lived in these apartments for a year because the contract obligates me and I do not want anyone else to commit the same mistake. I just do not recommend it. The administration is terrible, the girls treat you well when you go to rent but once the contract is done, there is no kind of consideration for the client. They laugh at you when leaving the office, when you are going to make a claim (the manager supports them). the electric light goes away for days without having an answer, with... the water the same happens (I do not exaggerate about that). Your packages are lost once you leave the mail in the office and no one is responsible and they charge you for services that are not provided or that they provide poorly. It just killed my stay here. Lee mas

Moving here was the worst mistake ever.. twists and turns of poorly lit alley ways, roach infestations, very poorly maintained property, light out in courtyards and around building, security is a joke. Save your money, save urself, this place is horrible