The Caroline Apartamentos

I was in a bad car wreck. I lost my apartment parking tag during the crash. The office is closed on Monday so I couldn't get a new one until Wednesday morning due to work. They came and towed my car at 1:30 AM Wednesday, didn't even tell me, made me late to work on top of everything because I had to WALK. No notice, just a apartment complex that hires extremely predatory tow companies and then tells you that's too bad.

Don't rent here, it's not worth it.

I have lived here at the Caroline for 2 years now and these 2 years here have been absolutely amazing. My apartment is awesome and the location is awesome, I am so close to where I work and the fact that I work nights and being so close is such a big thing for me.

I have had a few work orders that I have had to place and each and every time the maintenance has been nothing short of on point, they have ensure that things were handled in a timely manner. The staff in the office is nothing but... awesome and always their to help when you need them, Shelly came in as the new manager and has rocked it.

If you are looking for your new place to call home look no further as you will not regret it. Lee mas

I have lived here for 2 months. I can’t understand the 5-star ratings/glowing reviews. I would give this place 2 stars at best. The positives. Nice pools (although they’re not open as often as I’d like); nice gym. The few residents I’ve met are polite and friendly. The negatives. When I moved in, the dryer was full of water and mold; no one had looked at it before I moved in. After multiple maintenance calls, ended up having to dry it out and clean the mold myself. (Dryer discharges water... under it when used; after 2 months and multiple requests, still not fixed.) When I moved in, microwave was partially disassembled and full of water and mold. The cabinet above the microwave was full of mold. I called in a maintenance request; they reassembled it and turned the fan on, but never dried it out or removed the mold. Had to fix/clean it myself. The dishwasher didn’t work when I moved in and needed several parts replaced; had to be here to show them because they said it worked each time they said they came by while I was out. One of the bathroom vents didn’t work when I moved in. A few weeks in, water leaked into ceiling above the den/office, and then into the bathroom. They may have stopped the leak, but only painted over the sheet rock rather than replacing it. These are only some of the maintenance issues. The maintenance team never lets you know they entered the apartment or what they supposedly did to fix the issue. It was clear no one cleaned the apartment after the last tenants left or inspected the apartment; one of the toilets had poo and urine in it when I first entered the apartment. They also didn’t replace any of the carpet in the bedrooms, with significant wear paths. I've only been here 2 months, and there have already been a few instances of car break-ins and burglaries in the parking garage (luckily, I was spared). Overall, I let the nice looks and amenities suck me in, but the build quality is average at best, and the maintenance is horrific. Lee mas

Excellent value but there is room for improvement:

Residents should not be penalized for cars with flat tires. As long as we live here and pay rent on time, we are entitled to a parking space in the garage and should not have to worry about our car being towed for just having a flat tire. It's a horrible and disrespectful policy!

There could be recycling bins added to the trash area.

There should also be more community events.

Sense of community is very lacking here with a seemingly... higher percentage of introverted residents and less lively atmosphere compared to other other apartment complexes with similar amenities in the area. Lee mas

Love living here! The area has so many places in the surrounding area to enjoy.