The Estates at Avenstar Apartamentos

I moved to houston last year unexpectedly and had to get an apartment while still living in the midwest. The unit I selected said online it included "in-unit washer n dryer" "microwave" etc and so I was shocked upon move in when neither a washer n dryer nor a microwave was present in the unit. The shower did not work, Roaches were already present in the unit, a week into living there, I received an eviction notice for the previous tenants. Only took a few weeks for my A/C to break. My kitchen... has flooded several times with sewage water. IF YOU VALUE YOUR SANITY, DO NOT LIVE HERE. I am moving next week and literally cannot wait to not be ashamed of my home, this place sucks, the front desk ladies are nice but unresponsive, maintenance is probably the only positive about this place, they are pretty quick. But Pest control alone should steer you away from this place, n that doesn't include all the other bs. If I've prevented 1 person from living here, I will be able to die happy. Lee mas

First week sewage backed up into both of my bathrooms litterly sh.. in the tub on my floors and went into the bed rooms and closets under the floors and walls took almost 2 weeks to be cleaned and had to call several times to ask for a deep cleaning.

Apartments not properly cleaned after people move out found several dead painted roaches all around the apartment, I changed the shower rod in the bathroom and under the fixture there is roach eggs covering the backing.

If you have friends or... family that visit you give that up because they can obly stay 3 days and the way they do this is make you get a parking pass for them and you can only get one pass per Apartments perday and they tow 24/7 so there is no daytime safety, the security is a joke drug dealers and addics all around walking randomly.

And if your happen to have a family member or someone having a hard time in order for them to stay with you they make you sign a new lease charge you all the prices over again just to stay in the apartment your in or they cant park for more than 3 days. Lee mas

Our first week in the apartments there was a sewage backup that came into the apartments both tubes filled with sewage and litterly sh.. over flowed into both bedrooms took almost 2 weeks for someone to come clean it,
We lost clothes shoes and other things without as much as an apology, you can only have a visitor for 3 days and they enforce this by towing cars that's there for more than 3 days and you can even add your family on the visitor log for more than 3 days,
Roaches are a constant... problem the whole apartment seems to never been cleaned before we moved in just painted over roaches I can see hard on the paint, went to change my shower rod and under the parts was nest of old roach eggs I cant wait to leave. Lee mas

Me mude aquí en noviembre2022 y estamos a febrero2023 y desde DICIEMBRE estoy hablando a la oficina por que hay ratas en el apartamento y siempre dicen que va a venir el fumigador y nadie viene. Ya e matado 5 RATAS y en la mañana tengo que limpiar porque hay excremento de rata en la estufa y el suelo. También se notifico que cuando prendi el horno de la estufa olía a orin y me dicen que no es orin que era lo que utilizaban para limpiar. Pero no, es orin porque las ratas se meten por detras de la... estufa y por debajo del dishwasher. No vale la pena seguir yendo a la recepción a hablar del problema de las ratas porque no llega nadie. Y que conte que la última vez que fui a reclamar hasta le notifique que la rata le pasó por encima de las piernas a mi hija de un año mientras estabamos en la cocina. Próxima RATA que yo agarre con la trampa se las llevaré personalmente a la oficina. Lee mas

I have pay for washer on my lease and has been ruin for the second time and this second time it’s been ruin for 2 months and I have called the office and the day after a maintenance told me it will be getting fix witch was 2 weeks ago and I waited all day but no one came to get it fix and I have tried to submit a new request and realize all the request I had submitted before was all gone and my washer is still not fix till this day and it’s been 2 months