20/11/24
The worst application experience!
I want to express my dissatisfaction with the management practices I have experienced while attempting to secure a rental application at this property. My encounters with this office have been nothing short of frustrating and, quite frankly, unprofessional. Before I applied, I made it a point to ask whether an offer letter would suffice in place of paycheck stubs, as I had just started a new job and had not yet received my first paycheck. I was assured by the leasing office staff that an offer... letter would indeed be acceptable. However, when I came in to fill out the application, I was once again asked for paycheck stubs. After clarifying the situation, the staff member confirmed with management that my offer letter would be sufficient. After a week and a half, I was informed that without paycheck stubs, my employment could not be verified. I reached out to my company's HR department, who provided me with a verification hotline and a work history report, clearly stating that they could not offer any paycheck stubs since I had not yet received my first paycheck. I communicated this to the compliance manager, Russell, both via text and phone call, and he assured me that my offer letter would be acceptable. However, after yet another week of radio silence, I began calling daily to inquire about my application's status, only to be met with requests for 4-6 paycheck stubs within 24 hours. I reiterated my circumstances, but once again, I was given empty promises and non-committal responses from Russell. Despite providing documentation from the Equifax work history report to demonstrate my employment, I was still told that I needed at least one paycheck stub. This back-and-forth has been incredibly disheartening, especially considering that their team previously agreed that my offer letter and work history report should suffice. It has now been over a week since I last heard from Russell, who promised to follow up the very next day. The lack of communication and internal consistency within their management team is unacceptable. The leasing agents I encountered seemed genuinely overwhelmed and did their best, but the incompetence and unprofessionalism of the management staff and higher ups are evident and concerning. Do not waste your time applying here, they will take your deposit and go ghost!
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