The Reserve at City Center North Apartamentos

I've been living here for 4 years and I only had a few issues but would reach out to management about & would submit it online & it will be done within time not too big were it wasn't taken care of. The Staff has been helpful which is good
The location is good just Houston Traffic sometimes on the beltway but that's everywhere.

I recently concluded my stay at The Reserve at City Center North, and while the physical amenities are commendable, my overall tenure was marred by management issues that left much to be desired. In attempting to address concerns regarding lease renewal and maintenance, I encountered persistent difficulties in communication with the management team, particularly Bianca, the manager.

Despite repeated attempts to seek clarification and resolve queries, my calls often went unanswered, with the... response 'Sorry the business hours aren’t in your convenience' epitomizing the lack of regard for tenant concerns. Upon providing notice to vacate, I was met with inflexibility regarding the required notice period, resulting in additional charges and a lack of accommodation for extenuating circumstances.

Throughout my time at The Reserve, I endured recurring maintenance issues, including disruptions to essential services such as hot water, water, and electricity, as well as substandard plumbing conditions. Despite adhering to lease terms and timely rent payments, the management's apparent focus on profit over tenant satisfaction was disappointing.

As I move forward from this experience, I urge prospective tenants to exercise caution and thoroughly consider their options before committing to residency at The Reserve at City Center North. While the physical space may be appealing, the lack of responsiveness and understanding from management detracts significantly from the overall living experience. Lee mas

This is a great complex with a wonderful staff who strives to make this a nice community. The property manager Candy is always there to assist with any requests. Maintenance gets work orders done promptly. We love living in this community. Great job Reserve! We appreciate you

So the apartment are quite and the have a dog park that’s the only good thing I can say. The parking is RIDICULOUS you have to pay for parking and you still have to fight to fine a parking spot. These apartments have a ROACH problem !!! I’m someone is is super clean it’s at the point to where I have to call for pest control to come out every week! And that still doesn’t help I got to the point where I stop calling because it was pointless I’m never been so ready for a lease to be up! So save... yourself time and move somewhere else I wish I would have!!!! Lee mas

Awesome staff! Maintenance is great. Management pays close attention to their emails. Work with you if you communicate struggles or bad times. I've been living here for 3 years now. Happy I stay here!