The Reserve at White Oak Apartamentos

I have been a resident since 2022. I have had an issue with insects coming into my Master Bedroom window over the last several months. I have made several request to eliminate this problem. They have not done so. I sent photos and video of them and where they are coming from. They replaced the wall, not the insulation(they were not coming from there) at the pest "supervisors" request. They replaced a small portion of the ceiling. Still nothing. I have sent a formal complaint to HAA and still... nothing. I was even blamed for the insect issue, asked if I had pets(I do not), asked if my sink was dirty(it is not), told that I was the only resident having these issues(I am not). I have found these insects on my bed, in my dresser, flying in my bathroom and closet. Most recently, one flew and landed on my arm LAST NIGHT. Communication from this office is sub par at best. I am having to reach out to check on the status of this. You would think I would be a priority with a problem such as this. There are other issues this complex has as a whole, however, I am not going to speak on those. Think having flying insects in your bedroom is enough. Lee mas

Very happy with the apartment, the treatment of the excellent office, both Eli and Blanca, very attentive to us. Very clean common areas and 100 maintenance. I recommend them.

Cons:
Security - Do not move here unless you want your tires stolen or your car broken into. The gate at the parking garage has been broken for a while, we've put in an emergency request and have called to have the gate fixed. Tires have been stolen in previous years as well (at least 3 times before with multiple cars).
Packages - We have lost multiple packages since the new management has came in (Barvin). We've never had issues with our packages until they took over.
Leasing Office Staff -... Unfriendly, not helpful, rude, and not proactive regarding requests to ensure safety and security.
Air Condition - The AC would go out (these apartments are quite old as well as most the AC units). The worst is during warmer months.

Pros:
Dog Parks - 2 pretty large dog parks on site
Trail Access - Direct access to the White Oak Bayou Trail
Neighbors - Friendly folks live here. Wishing I could say the same for the leasing office staff.
Pool - Salt water pool Lee mas

The worst to live apart from insecurity, how expensive it is, I do not recommend it at the end of the contract they charge everything you get scammed. For a trash can you charge $ 50. It is too scam.

Its awful they have roaches and rats. Not enough parking spaces.