The Vanderbilt Apartamentos

Seems like a nice apartment complex when you tour the community and the model unit. However, upon move in there are countless issues and headaches. My apartment (which i did not get to tour because “it was still being worked on up until 2 days before my move in date) was filled with roaches that started coming out the day after I moved in. It took 2 weeks for the complex to put me on the pest control list for treatment, so in the meantime I took measures to try and get rid of the pests. My... dishwasher also broke the first week in my new apartment. I put in a request online, and maintenance came by the next day to fix it. Two weeks later, dishwasher breaks. I put in another maintenance request and hear nothing for 3 weeks. I have to go by the actual office and ask why no one has come by for my broken dishwasher, as it’s been 3 weeks since I put the online request in. They say they’ll send someone that afternoon. No one comes by, so I go back to the office the next day to follow up. (No one answers the phones when you call, surprise surprise). They send someone that afternoon who tells me my dishwasher is broken broken and they’ll have to order a new one. it should arrive the following monday. I say that’s fine, Monday comes and goes and no one comes by to install a new dishwasher. I give it a day to two, go back to the office on Thursday the same week to ask where my dishwasher is and what happened to Monday. I’m then informed they’ve accidentally installed the dishwasher into a vacant unit and they are putting in another order for a new one that Thursday. and now it’s the following Thursday, I have heard nothing, called and no answer, received no updates, so I go by the office AGAIN. Of course the door says it’s “open” and it’s locked. so I stand outside and wait until someone finally comes. This person has no idea about the situation, calls the manager and is told that they’ve had more important maintenance requests so my dishwasher isn’t a priority even though it’s been outstanding for a month and a half now. Long story short, gross apartments with roaches, not taken care of, the gates are constantly broken, maintenance does not follow up with requests, the office does not answer calls, and no one seems to care about the residents and problems they need to fix. Lee mas

The new office manager is very professional and helpful he’s been very pleasant to work with and has given the property a whole new ambience the grounds are much cleaner since he has taken over

I have been a resident at the Vanderbilt since 2017 and the manager have been okay but not the best they didn’t answer your phone call didn’t answer your service request but the new management is making great improvements and changing the community for the best a little pricey but great amenities

During this time it’s very hard to get in touch with them . They don’t want you to come to the lease office they what you to do everything online or over the phone using their automatic system which is not great because they don’t ever call you back . They want you to pay an application and admin fee before even providing pictures or viewing . All they give is floor plan and nobody wants to go by floor plan to move into something they might not like . If you ask for pictures they can not... provide any to a specific unit floor plan . Not old or recent Lee mas

I was treated very nicely and welcoming in overall the appartment is very decent. Thanks to all the Vanderbilt staff who have been working so hard to make sure that the environment is conducive.