Timbergrove Station Apartamentos

I recently moved in with high expectations of a luxurious living experience, but I have come to realize that this property operates more like lower-income housing. My journey began with communication issues; whenever I reached out with general questions about the leasing process, I was repeatedly told that someone would call me back. This lack of timely response was frustrating and set the tone for what was to come.
Once I moved in, I quickly discovered a concerning lack of empathy from the... staff regarding property issues. Whenever something went wrong, the blame was swiftly shifted onto me, the resident, rather than being addressed with any form of understanding or assistance.
A particularly distressing incident occurred when my car was vandalized, forcing me to rely on a rental car. I documented the car's information on the designated platform, yet it was towed for not being recorded on a different one. Despite this confusion, I noticed that non-resident vehicles filled the parking lot over the holiday weekend without consequence. I struggled to find a parking space near my own home, which was incredibly inconvenient.
Additionally, the visitor parking situation is dismal, making it difficult for guests to find adequate spaces. The valet trash service, which is billed to residents, is ineffective as the dumpsters consistently overflow, allowing unpleasant odors to permeate the indoor entryways.
The only redeeming aspect of TG is the apartment itself—spacious and well-appointed—until you require maintenance. When issues arise, the response time is painfully slow, and it often feels as if your requests are ignored altogether. When I call the office, no one seems to know what to do or how to help; their default response is often, "I will have someone else call you back," leaving me feeling stuck and unheard.
Most concerning of all, after I renewed my lease, I was hit with an incorrect charge—my monthly payment essentially doubled. I have been waiting days for my concern to even be acknowledged, let alone addressed. No one seems to have the time to take ownership of the situation, yet I am being penalized with fees due to their inability to resolve problems promptly.
If you are considering moving to here, I urge you to be cautious. The luxurious facade does not align with the quality of treatment you will receive from the staff or the management. What should have been an enjoyable living experience has instead turned into a series of frustrations Lee mas

I'm in love with this place! I think the amenities are fantastic and I love my unit! Raul is absolutely AMAZING!!! He has made my move-in experience super easy and seamless. He answered all of my questions in a timely matter.