Timbergrove Apartamentos

I have been living at this complex for 3 years, and since Asset Living has taken over management, it has been an infuriating experience. I LOVED the management we had right before them. They charged me a late fee during the management transition when the system was down and it took me 8 months to receive that $100 back. And I only got a response because I threatened to email and call them every day until I got the refund. When you submit complaints, they go unanswered. At one point my AC was... broken for months during the fall... and it wasn't until I threatened legal action and to legally abandon my unit. Even then, the maintenance person took a look and told me that it was frozen and to turn off the air for a could hours...which did nothing. Eventually I checked the AC and there was MOLD everywhere and my filter was like 3 inches thick of dust... I had been sick for a month and that was the reason. I let the apartment know that their maintenance person obviously saw mold and my filter looking absolutely disgusting, and they didn't care. It still took them a week to change out my filter. They are also never in the office and never answer the phone. They are terrible and I can't wait for management to inevitably switch again. The community is full of tenants that have been there as long/longer than me. But I've seen at least 2 people abandon their lease because of the management. Lee mas

This place use to be a great place to live. Gated community, well kept property, on site security, monthly food trucks, communication, etc. However, since Asset Living took over it’s declined rapidly. The phone is never working when I call, emails go unanswered, and there’s no communication from the office whatsoever. I wanted to give this property management company the benefit of the doubt after reading numerous negative reviews from other properties, but they’re all right. They keep saying... they’re working towards improvements, but I haven’t seen them yet. I thankfully only have a few months left on my lease and I can’t wait to get out of this place. Lee mas

I moved in several years ago, but ever since Asset Management took over in September 2022, this place has gone down the toilet.
- Overflowing dumpsters - trash is not getting picked up in a timely manner.
- Pool is green and smells for weeks. The pool has been out of operation for the better part of two months.
- Many tenants fighting fake late fees on rent ($75-$200+), I guess because Asset did not deposit the checks in time.
- No access to the online portal for many tenants, so we are unable... to submit maintenance requests.
- Also, maintenance requests and questions are not answered by email. I've had unanswered maintenance requests for almost two months, and I'm not the only one.
- One apartment has been without AC for almost two months, I believe.
- Multiple tenants with water in their celling. Again, maintenance requests go unanswered.
- Honestly, I could keep going... Lee mas

Love everything about where I live! I love the neighborhood, the neighbors, park access, the pool, everything! I’ve never ever had a problem here! One time I messed up my ac it was fixed with an hour. Today my ac went out with in 30min the manager brought me a unit at 10pm to make sure I stayed cool! Which is another thing: people, I’ve lived allllll over this city! Finding a good apartment is like finding a good bra! This place fits! Nobody comes off sketchy everyone waves and says hello. It’s... gated with a private clicker so nobody can just come in! Also I’d like to add, it says something that the apartment manager actually lives here too! All in all these apartments are a great mix of atmosphere, people, and location (seriously 10 min from anything and everything). Belinda (manager) is the best and has made me feel welcome since day one! Would I recommend? ABSOLUTELY! Lee mas

Not a good place go live! Stayed there 3 years and they changed management companies like they change children's diapers. Belinda, the apartment onsite manager wants to be your friend instead of your manager. Moved out Jan of this year and still have not received my $300 deposit back, claims they don't have proof I paid my deposit since they have change management companies so many times. Pool was never opened since I was there. Very poor service.
Do Not rent here if you want to be ripped... off! Lee mas