West 18th Lofts

As a potential tenant, I strongly urge anyone considering this apartment complex to think twice. While the management may seem inviting and friendly at first, they are ultimately manipulative. I applied for a specific move-in date, but they changed it to an earlier one without warning, claiming it was company policy. They were very pushy about having me apply early, despite knowing my move date. I informed them several times about my timeline, but they insisted I apply, only to later say they... couldn’t hold the apartment for more than two weeks. When I couldn’t meet their demands, they kept my deposit.

When I spoke to the property manager, she was loud and rude. When I calmly asked her to stop yelling at me like I’m a child, she flat-out told me I wasn’t getting my money back and hung up on me. This kind of unprofessional and disrespectful behavior is unacceptable. If you value your time, money, and peace of mind, I highly recommend staying far away from this complex. Lee mas

I am writing to express my deep dissatisfaction with the ongoing issue of the air conditioning unit in my apartment, which has not been functioning for the past few weeks. Despite my attempts to reach out to the leasing office, the problem remains unresolved, leaving me in a highly uncomfortable living situation during these hot summer days.

I initially reported the malfunctioning AC to the leasing office on first week of Aug, and since then, I have made multiple follow-up calls in an attempt... to have the issue rectified. Regrettably, not only has the AC not been fixed, but the customer service experience has been equally disappointing. During my attempts to contact the leasing office, I have experienced abrupt hang-ups on my calls, leaving me feeling disregarded and frustrated.

I am at a point where i have to rent a hotel to stay for the night because my family started getting migraines. Lee mas

I really wanted to love this place, I really did. However there are major issues & corporate management doesn’t seem to watch to fix the issues. The TWO major issues are the THEFT & AIR CONDITIONING causing sky high ELECTRIC BILLS

1) theft & vandalism is a real issue here & management will argue you down there is security “we have a police officer who resides on property walking property every hour”

2) to elaborate on point 1) theft of tires and whole vehicles happens EVERY other week (I can... provide police reports and pictures)

3) no true security presence on property

4) no communication from management alerting tenants of theft or security

5) AC bills - for the first time in my life I have a $400-450 AC bill. The AC is not cooling properly so they run all day causing horrific bills. When I speak to my neighbors their average bills in summer are $200-400 a month. That’s incredible. My friend who has a 5 bedroom home bill is $300

6) maintenance requests get closed when they feel like it. I opened several requests to check the AC and they close them. Finally after walking to office and complaining the ticket was taken seriously but as far as fixing true issue with vent system they bandage issues

7) poor apartment insulation and HVAC ventilation issues also a problem. Some rooms are ice cold and others are 80-85 degrees causing the AC to constantly run in turn causing high electric bills

8) water bill bundled with trash etc runs $100-140 sometimes even higher monthly. I’ve rented houses with lower maintenance bills that Included way more amenities inclusive of cable Lee mas

The location and the property is very nice. We have lived here for a 2nd year now and the property is quiet and I love the updated fitness center. All of my neighbors are very nice and everyone really keeps to themselves. I have recommended several friends to move in here.

Lived here for a year, outside and amenities look nice but walls are paper thin (you will hear the conversations of your neighbors, tv, music, etc.) Theft is rampant (I've had 2 personal items stolen and 3 packages stolen). They nickle and dime you for everything too (expect 100-200 increase on base rent after fees and bills). Residents here are college age and are loud and destructive to the property. Maintenance never shows up to fix anything.