The Parkway on Westlake Apartamentos

It has been a pleasure living here since our arrival in September of 2019. The amenities are great. Family friendly. It is a Great area with great schools. It is Such a beautiful property. My daughter and I love it here! The new staff has been just as wonderful as the old since transitioning to new management. Allison and Liz are Always addressing our concerns immediately and providing exceptional customer service! The courtesy office is wonderful. Keep up the great work! Would highly... recommend!! Lee mas

New management took over in June and it’s been horrible since. Gates broke so you can only get in if you’re lucky enough to have a fob. Someone hit the gate trying to get in behind someone and instead of fixing, they blocked the whole thing off. The emails they send are rude. No one is addressing an issues. They started pressure washing and all of a sudden now it’s stopped. Who knows when Pest control has been out last. It’s taking 3-4 days for maintenance requests. If I would have known a new... company was taking over, I definitely wouldn’t have moved here. Now I’m stuck. Lee mas

These apartments were absolutely amazing when we first moved in. Since the change in management companies it has went down overnight. I absolutely will be moving out when our lease is over.
Gate doesn't work.
Pool isn't maintained as it was before
Not enough workers in the office, usually closed due to tour or wait entirely too long for service.
Maintenance employees doesn't have uniforms.
They talk negative about the previous management. When the pervious management company were SUPER... professional and didn't show any signs or make any derogatory comments about the change in management even to the last day that they were employed. Lee mas

Really nice calm neighborhood.
Quiet place where you really can relax.
Nice staff who is always ready to help where possible.
For me especially Devin she is the MAX!!!!!
from day 1 all communication I had was with her and she was SUPER helpful and professional.
I would recommend everyone to check this place out!

I love living here at the Parkway. Any issues or concerns are taken care of immediately. The Parkway always gives updates on events or issues happening at the time allowing residents to be updated. Every staff member that I have interacted with has shown outstanding customer service and are always eager to help. Before I moved in, I was having a lot of personal issues going on at once, and Devin specifically was able to make my transition/move to The Parkway very smooth and easy. There were... absolutely no issues and she basically handled everything allowing me to focus on other tasks. Thank you for your time, and I hope this helps you get a little insight on things here at The Parkway. Lee mas