Arbors of Sam Houston Apartamentos

Staff is rude and no helpful. The complex itself is dirty and falling apart. They will “loose” your paperwork to try and get you to pay for things.

I WAS interested in these apartments, but after my interaction with an office employee Bailey I decided to keep looking. I walked in and she was not engaging at all. She barely spoke to me and seemed very distracted on her phone. I felt like I was bothering her. I didn't feel welcomed and absolutely didn't feel at home.

She needs some serious training in customer service. It's not that hard to put the phone down for minute and do your job.

We are currently on day 13 of not having clean water in our apartment. Management is refusing to help and dodging our attempts to contact them.

Overall the property is dirty and falling apart. Constant problems with utilities. Trash and dog refuse everywhere, dirt in parking lots. Units are substantially worse than advertised. Management is virtually nonexistent. I have lived in several college apartments and this is by-far the worst.

First off. I’ve been living here for 2 years so far and as far as I’ve been here management has been trash. I went from having roommates to a single bedroom. When moving out you have to leave the apartment spotless or they won’t give you your down payment back. My roommates and I left everything looking brand new yet they “cleaned” over everything again and charged us for it. Supposably they charge everyone like that. So I’m guessing no one in the apartments get their money back. Also they... charged us 3 times the electric bill for the month of July even though we didn’t live there after the 15th since we had to move out that day. Why? Management has yet given me a good reason for it. So I owe them money. When I moved in to my one bdroom apartment it was disgusting. The whole apartment building was never cleaned. I had roaches. Mildew. My bath had paint all over bc of the last tenant and I’ve let management know yet they say they’ll do something. I’m already 7 months in and they have yet to do anything. The AC is trash. The lights are bad. The only good thing about them is how close they are to campus. That’s it. Lee mas

Better management than previously, and staff is a lot more interactive with residents. Tweaks being made on renovations around the complex to keep up, as well as they are very updated on their social media’s than before as well.
Overall their are bound to be some hiccups no matter where you live, but Arbors does a great job at attempting to make your stay the best it can be.