Katy Ranch Apartments

I had a very disappointing experience at this apartment complex. While the apartment itself is nice, the overall management and communication are severely lacking. The front desk staff is difficult to reach, you can never get them to answer the phone and the property manager is rarely available or responsive to emails. Additionally, there are confusing and inconvenient rules, and parking is inadequate.

I initially moved in at a great rate and renewed my lease a year later. However, when I... attempted to renew again, I was unexpectedly asked for proof of income. They claimed the apartment had always been income-based, but this was never mentioned during the original leasing process, nor was it stated in the lease agreement. After being directed to contact the property manager, I attempted to reach them for several days, but they were unavailable, as they also manage another property. I didn’t receive a response until two weeks later, by which time I had already found a new place to live.

In summary, while the apartment itself is satisfactory, the poor communication and unprofessional management make it difficult to recommend this complex. The prices simply aren’t justified given the lack of support and transparency from staff. Lee mas

1. Roaches everywhere. They say you brought them.
If you detest them, like I do, AVOID this place.
2. Crime. At least 10 vehicles were broken into in 2 days recently (October 2019)
One of the gates was not working the day of the incident Unsafe!!
3. NOISE.
If your apartment is on Katy Ranch Rd, garbage trucks come 4 to 5 a.m. and empty the trash bins of the stores across the street. They SLAM down very, very loudly. It WILL wake you and your children.
4. Cheap appliances.
They admitted this... to us AFTER we moved in. The washer, microwave, refrigerator and dishwasher all broke within weeks.
5. Thin walls.
I literally can hear my neighbors snore, shower and talk.
6. Dog poop everywhere.
Only a handful of people actually use the so-called "dog park". Mostly, tenants just let their dogs run around and relieve themselves around their apartment. If you step on the grass you WILL walk in it.
7. No parking.
Unless you have a garage, good luck.
8. No trash pickup.
But they will still charge you each month. You can see the huge pile of trash at the back of the complex. During the day you can also smell that! Disgusting!

Recently they run a “Good reviews contest” to encourage people write 5 stars reviews but don’t let them cheat you. Read the Google reviews and you can find the truth.

AVOID THIS PLACE LIKE THE PLAGUE. Lee mas

very fast service! was happy to see the issue was fixed before I even got home! upset such a mess was left in the repair's wake.

Noisy environment, loud cars and motorcycles on road between complexes. Standing water on exit and on some sidewalks. Frequent appliance failure, my dyer has failed at least 3 times this year, disposal fails once or twice a year even with preventive care,. Trash collectors more reliable now, the rules are difficult for a person who works for til 7pm.

Eulysses did an outstanding job......... In fact, you are the only property that has stayed in touch with me. I have not decided on a place yet