Bay Colony Apartamentos

I’ve been here for almost 9 years. The staff is wonderful and maintenance, when needed, is never difficult to get. The surrounding area is far enough away from downtown, not to be worrisome

The apartments are O.K. to us at best. My husband and I moved in and instantly we found issues with bugs and of course; neighbors. The apartment complex doesn't do much to try and handle the noise complaints we put in and it got very frustrating. There is also a lot of trash everywhere and people let their dogs poop everywhere and no one does anything about it. No cameras either. Overall, we won't be renewing our lease.

My husband and I moved in earlier this year with great hopes for Bay Colony. Slowly, I've noticed things that really bother me.

First of all, they have an issue with roaches. The frustrating thing is, there is actually a pest fee tacked on to your monthly rent payment. It's only a couple of dollars, but money is money. I wouldn't even mind paying a few more bucks if I could be sure our home would be pest free.

Second, we've called maintenance three times since we moved here. Two out of three... of those times, our issues were taken care of in a timely manner. However, the second time we called no one ever showed up. I was told someone would be out within a week, but I guess because it wasn't an emergency, they swept it under the rug hoping we'd forget. We are paying customers, and someone should've responded to our needs, no matter how small the issue.

Third, my biggest issue with them thus far, was an incident when I tried to pay my rent online. I usually brought in a money order, (NEVER being late) but that gets old pretty quickly. So I decided to take advantage of their online system. They charged me a $15 service fee for that. Then, I received a text from them letting me know I was late on my rent. When I checked online, there was no proof I had paid at all. If I hadn't noticed that they had my credit card information on file, I would've thought that I had forgotten to pay or I had made a mistake. I knew that I had paid, but couldn't prove it. When I called the front desk, the girl was sympathetic with me, but I was still required to pay the late charges ($60). I understand that I was late on my rent, and it's stated in my lease that there is a late fee, however, I was only late due to their online system and I feel that after our loyal services and never being late before, this should've been waved.

However, I'm almost positive that management sincerely does not take their tenants opinions to heart. If this many people are complaining about key issues, you need to start working on them or continue to have a questionable reputation.

There are a few pros, I'll admit. The staff is friendly, and I do feel that they try their best. (I can't say the same for management). The people living here are quiet and friendly. The dog parks, though small, are a plus.

All I can say is, this isn't a long-term option for us. Lee mas

My apartment is amazing. Great distance from town. The staff is amazing and we get great help from them whenever there is a problem.

The staff is friendly and very professional. Newly renovated apartments and facilities, also they are still doing more renovations. Maintenance is quick and professional as well and they get to your work orders in a quick and timely manner. Would truly recommend this apartment complex and staff to anyone moving to the killeen area.