Cienega Apartments

I had to rate it a 1 because it didn’t let me rate it 0 stars. My husband and I had really high hopes of this place due to the false advertisement. However, so many things were wrong. the initial plans we had seen said that they had a 9x8.6 foot study room, however upon being able to view the apartment, they informed us that the room was actually way smaller than that…it was the size of a closet. Where a regular desk would not even fit! So, whatever, we chose to get a 2 bedroom apartment instead... that they CLAIMED was ready to move in that same day. However, when we arrived everything was disgusting. There was literal urine that you could tell had been there for a long time in the toilet, there was a more than normal amount of dust everywhere. There were weird unidentifiable stains all over the place. The place was a pigs pen. Nevertheless, when we told the lady and she even saw it for herself, she basically said that too bad for us because at some point they cleaned it so whenever that had been that’s what we had to deal with. Now, throughout the month, despite paying our rent and other charges ahead of time, we randomly incurred a charge that now we are labeled as “late payment.” Customer service is the worst, I honestly advice everyone to look for somewhere else to live if they want to be comfortable and confident that where they are is clean and sanitized before moving in. Oh…p.s. as if that was not enough, they claimed so so much that we were getting a “new” fridge, however what arrived was a joke of a fridge. I really don’t know what they think that we will actually believe just because of what they’re telling us. HORRIBLE!!! HORRIBLE!! Lee mas

The Cienega Linda Apartments are amazing. The greatest apartment I’ve ever rented in. Staff is very friendly and courteous. Gabriela is my favorite! She’s awesome !!!!

Was interested in renting a 2 bedroom. Staff was excellent and very helpful. the showed me their availabilities and was impressed with the courteous and knowledge of the staff. Very nice apartments. Will consider moving there.

We have been renters of this facility for a year this coming April. Staff was friendly during tour and leasing contract times. After signing, employees lack in customer service in reference to addressing issues and concerns in building number 8. When contacted about issues with the pool, often times, they will take your concern but issue is not resolved quickly. We have reported a couple of times, that exterior lights in the complex are not functioning, thus creating a safety issue to... renters and their cars. Lights still do not function properly througout the complex. On the positive side issues with potholes in parking and driving areas were resolved and fixed immediately. Overall, you get what you pay for and the location is great to areas that are needed on a daily basis, grocery shops, convenience stores, restaurants, venues, schools and hospitals. Lee mas

They have real issues about maintenance, they do not have enough personnel to complete orders on time It takes 3 or 4 request to get something done but the worst part is their lack of customer service sense, they believe they are doing tenants a favor by attending this maintenance orders, sometimes office personnel is abominably rude.

Think it twice before you move here.