Crest Manor Apartments

I've been living here since June of this year. Crest Manor Apartments are disorganized and do not communicate effectively internally or externally. My move-in day was delayed because the manager didn't know I was moving in; never mind, I had been working with one of their employees for two months prior and sent all my necessary documents; coincidentally, on move-in day, all records had been "misplaced." Next, let's discuss the many maintenance issues I've had in the short four months I've... lived here. I didn't move in with roaches, but somehow, I now have roaches. I asked a Crest Manor employee to send pest control; over 3 weeks ago. Pest control came at 5 pm and told us he couldn't spray because we would need to vacate the apartment for 4 hrs so it could air out. The was not communicated with us when pest control was requested. Crest Manor never warned us of the protocol. Now it's 3 weeks later and I still see roaches and they pest control is no where to be found. It's currently 11:34pm pm on 9/14/2024. I live on the first floor and it's currently 80 degrees inside my home while its 82 degrees outside. Maintenance has "fixed" my air 5 times and it won't drop past 80 on the first floor. Lee mas

The management at this complex is incompetent, they have no sense of empathy, when you need something or they make a mistake it's no problem but when there is an issue they are slow to make something happen. I have been here for a number of years and it has been on a down hill decline for the last few years.

Senior management is lacking at this location, there is no follow up and they feel that "I'm sorry" is the solve all

The complex is nice but requesting repairs or service is very difficult and timely. I am a current a resident and have been trying to remedy an ongoing issue with the Air conditioning for some three months with very little results. The staff and management appear helpful but do badly in completing any request for the services of maintenance or following that request to the end and ensuring job completion. It would appear that the best they can come up with is, the outside temperature needs to... be above 75 degrees for the emergency repair service, this is after 6 initial attempts during business hours to fix the problem. I cannot say too much about this complex but caution is recommended especially when considering the cost of rentals. I agree with other reviews that the apartment are not cleaned correctly before any new residents move in, our apartment had food debris still in the fridge. The paint job was one of, cover what you can see, we even got a free wet dog air freshen smell built into the carpets, the body shop loves our custom for air freshner. Lee mas

The apartment complex is really nice. However, the kitchens are not suitable for families. The kitchen is very small and has very little cabinet space for storing kitchen items. The living room and dinning room is small also. There is very little storage space inside the apartments. Perhaps college students, individuals that are never home, and individuals that have very little personal belongings may appreciate these apartments better than the average family and individuals that spend lots of... time at home. The apartments have lots of wasted space. They should have just included the built-in sections as space for the residents to decide what they want to do with and/or put in those particular spaces (e.g., built-in living room bookshelf areas, bedroom built-in desks and book shelf areas). Maybe this is why they have storage areas within the buildings and detached garages. However, these amenities come with additional costs. The gates hardly ever work and when your guests come to visit, the key pad for the gate entrance hardly ever works. Most of the time you have to wait for someone to come in and/or go out of the gate to gain entrance. They said they have problems with the gate and are working on it, but no success so far. Lee mas